## **Role | Turn inbound leads into customers through sales**
After we get a lead, it'll be your job to turn that lead into a paying customer. This will involve you:
* Using your math background to understand each child's level and goals, and recommending the right math or coding course
* Calling parents (in English or Mandarin) and getting them excited about Strive
* Messaging and following up with customers via WhatsApp and email
* Managing a sales pipeline on Airtable and Notion
* Suggesting product ideas and changes to improve our funnel
You'll also be responsible for existing accounts, making sure they are LOVING Strive and getting them to refer additional customers:
* Building relationships with parents and finding ways that Strive can better provide value to them
* Running referral programmes
* Calling customers and asking for feedback
* Creating content that helps parents manage their child's education
* Account management: payment dates, renewals, and refunds
* Helping to manage the day-to-day schedules of teachers and students, and customer accounts
You'll also teach and help grow our brand:
* Teaching at least one math class per week, so you can speak to parents as both a teacher and an advisor
* Creating content for parents in English and Chinese, such as posts for Mandarin-speaking parent communities
* Supporting marketing and growth campaigns and events (social media, copywriting, simple design, project management)
## **Requirements | You love building relationships with people, are persuasive over the phone, and have a strong math background**
* Former teachers and career-switchers warmly welcome
* You're a fun and confident English and Mandarin speaker who is energised by speaking to and converting customers
* **Excellent English and conversational Mandarin**, and able to read and write simple Chinese (help from translation tools is fine). Many of the families we serve prefer to speak Mandarin.
* **A strong math background.** You're confident explaining math concepts to parents and students.
* Available to work Singapore hours (GMT+8), mainly **weekday evenings and weekends**
* You're an excellent listener
* You're organised with high attention to detail: you'll be managing dozens of new leads and dozens of existing accounts
* You have a strong ability to get points across concisely and persuasively (in writing and verbally)
* Positive and learning mindset, even in the face of rejection, setbacks, or challenges
* Adaptable to changes in the fast-paced environment of a startup
* Patience and persistence
* You're passionate about education and empowering students
## **Bonus**
* Tech-savvy (coding experience is a plus!)
* You've done sales where parents are the customers in the past
* Math teaching or tutoring experience, even part-time or while you were studying
* Familiar with math curricula such as the Singapore MOE syllabus (PSLE, O-Levels), Singapore Math, IB or IGCSE
* Marketing and growth skills, such as design, copywriting or social media
* Able to create Chinese-language content for parent communities
* You're entrepreneurial, i.e. you've started your own startup or side hustle in the past
## **Why you should apply**
🌈 **Grow with a highly passionate and diverse team from all over the world** that is committed to making learning _and work_ joyful
💬 **Have a voice** and a space to bring your ideas to life in a small, non-hierarchical team
🏆 **Join a team that is committed to excellence**, which includes accepting and learning from our mistakes and working as a team to improve
🥇 **Be a part of an education revolution** — we're one of the first and only companies in the world to teach math through code.
## **Logistics**
* Full-time, 40 hours per week, including at least one math class you teach each week. Hours are set to serve Singapore families, so they're **mainly weekday evenings and weekends (SGT)**.
* Part-time (with regular weekly hours) is possible for the right candidate.
* Location: remote. Work from anywhere as long as you can reliably cover Singapore evening and weekend hours.
* Work from wherever you're most comfortable — you would need your own reliable laptop, internet and backup power
## **Pay**
S$2,500–S$3,500/mo
## **Application process**
1. Fill in [this form](https://airtable.com/appPqX4tJO4y44a1r/shryvd70vgNkgrIL4?prefill_applyingFor%5BR%5D=Sales%20Agent%20%28English%20and%20Mandarin%29) (2–5 mins)
2. Record an introduction video of yourself (5–10 mins)
3. Intro call (30 mins)
4. Take-home project
5. Long interview (60 mins)
6. Reference checks
7. Final decision
Visa sponsorship is not available for this role.
