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Grand Rapids, Michigan, United States
Onsite
Job Title
Retail Guest Experience Sales Specialist
Job Overview
Our Retail Guest Experience Sales Specialists are a driving force behind Bob’s Discount Furniture’s success and expansion. Whether you're looking for full-time or part-time opportunities, you'll find a supportive, fun, and team-oriented environment at Bob’s. As a Guest Experience Sales Specialist, you’ll help customers bring their home design dreams to life while delivering world-class service in a low-pressure, gimmick-free atmosphere—just the way Bob’s intended!
What You’ll Bring to Bob’s
At Bob’s Discount Furniture, we value the unique skills and experiences that each candidate brings. Success in this role is driven by a combination of customer service ability, interpersonal skills, and a passion for helping others. If you enjoy working with people, are energized by a sales environment, and love home décor, this role is for you!
Key Skills for Success
To excel in this role, you will need to demonstrate strengths in the following skill areas:
Core Competencies & Expertise
Customer Engagement and Active Listening
Relationship Building and Client Follow-Up
Consultative Selling and Product Knowledge Application
Team Collaboration and Communication
Adaptability to Retail Schedules and High-Energy Environments
Comfort with Digital Tools and Point-of-Sale Systems
Organizational Skills and Time Management
Problem Solving and Goal Orientation
Preferred Competencies & Skills
Previous retail or commission-based sales experience
Bilingual communication skills
Passion for home design and interior décor
Experience with customer relationship management tools or systems
Who We Are
At Bob’s, we have fun, we love what we do, and we’re growing fast! As one of the leading omni-channel furniture retailers in the country with over 200 stores, we’re committed to creating a workplace that values skills-based hiring, diverse perspectives, and an inclusive culture where everyone can thrive.
How We Will Support Your Success
We know you have many choices when it comes to your career. At Bob’s, we invest in your growth, well-being, and career advancement.
Benefits & Perks
Hourly Advance / Draw vs. Commission pay structure
Medical, Dental, and Vision coverage
Employer-paid and voluntary Life Insurance options
401(k) Profit Sharing Plan with generous match
Paid time off including vacation, sick days, holidays, and your birthday!
Employee Assistance Program and Emergency Support Programs (Bail Out & Helping Hand)
Exclusive Employee Discounts
Flexible retail schedules including evenings, weekends, and holidays
Tuition reimbursement and professional development opportunities
Pay: hourly advance with uncapped commissions. Expected first-year earnings typically range from $45,000 - $65,000 annually.
Our Culture & Core Values
At Bob’s, we believe in fostering a positive, inclusive, and skill-driven work environment. Our core values—Honesty, Integrity, Transparency, Community, Safety, Diversity, Accountability, and Fun—guide everything we do. We’re not just a workplace; we’re a team that supports and celebrates each other!
Minimum Qualifications
Energetic and self-motivated with strong interpersonal skills
Basic computer proficiency
· Must be at least 18 years old to be considered for employment with Bob’s
Ability to work a flexible retail schedule, including weekends and holidays
Physical Demands
Ability to stand for long periods and move throughout the showroom
Must be able to lift and move up to 50 lbs as needed
Diversity is a Core Value at Bob’s
At Bob’s Discount Furniture, we want you to feel at home. Whether you’re shopping with us or a part of the Bob’s team, we want you to know that you are valued, appreciated, and free to be who you are. We are committed to creating a place as diverse as the communities we serve.
It is policy of Bob’s Discount Furniture, Inc., to provide equal employment opportunity to all employees and applicants for employment. No person shall be discriminated against or harassed because of race, religion, color, sex, age, national origin, disability, pregnancy, citizenship, veteran or military status, or any other protected status in accordance with federal, state or local law.
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