Tempur Sealy. Iconic brands. Storied history. Industry-leading innovation.
Tempur Sealy is committed to improving the sleep of more people, every night, all around the world. As a leading designer, manufacturer, distributor, and retailer of bedding products worldwide, we know how crucial a good night of sleep is to overall health and wellness. Utilizing over a century of knowledge and industry-leading innovation, we deliver award-winning products that provide breakthrough sleep solutions to consumers in over 100 countries. Our highly recognized brands include Tempur-Pedic®, Sealy® and Stearns & Foster®. We hire people who have a passion for helping others find their best night’s sleep. No matter what stage of your career, you can build your future at Tempur Sealy!
Position Title: Sales Coordinator
Department: Sales
Reporting To: National Sales Manager, New Zealand
1.0 Job Summary
The Sales Coordinator provides essential support to the Sales Team through reporting, data analysis, sales administration, customer service, and logistics coordination. The role ensures timely access to key business insights, supports informed decision-making, and contributes to sales growth and operational effectiveness. Acting as a key link between Sales, Customer Service, Operations, and Warehouse teams, the Sales Coordinator coordinates customer orders, retailer enquiries, delivery activities, and product distribution, while helping to streamline processes, maintain accurate information, and deliver a positive customer experience.
2.0 Key Responsibilities
2.1 Sales Reporting & Analysis
- Prepare and distribute regular sales reports to support business decision-making.
- Analyse sales performance against budgets, forecasts, targets, and prior periods.
- Monitor sales trends and identify risks and opportunities for growth.
- Develop insights and recommendations to improve sales performance.
- Produce ad hoc reports and analyses as required by the Sales Team.
- Maintain and update sales dashboards and KPI reporting tools.
- Support monthly business reviews with performance reporting and insights.
- Assist with sales campaign activities.
2.2 Sales Administration & Coordination
- Support the National Sales Manager and Account Managers with administrative and coordination activities.
- Prepare monthly sales presentations and reporting packs.
- Coordinate information required for customer meetings and business reviews.
- Maintain sales documentation, templates, and processes.
- Maintain customer and retailer information within company systems.
- Provide administrative support for sales programs, customer initiatives, and business projects.
2.3 Customer Service & Retailer Support
- Coordinate order-related communications between Sales, Customer Service, Warehouse, and customers.
- Respond to retailer requests in a professional, timely, and customer-focused manner.
- Liaise with internal departments to resolve customer issues and provide accurate information.
- Monitor order status and provide updates regarding order progress, stock availability, and delivery schedules.
- Support customer satisfaction through proactive communication and effective issue resolution.
- Escalate customer concerns where appropriate and assist in identifying solutions.
- Support the ongoing development of strong retailer and customer relationships.
2.4 Promotional & Commercial Support
- Compile and distribute weekly retailer promotional activity reports and promotional decks.
- Promote stock opportunities and marketing initiatives to maximise sales growth.
- Assist in tracking promotional performance and return on investment.
- Support the implementation and communication of national sales campaigns.
2.5 Logistics & Warehouse Support
- Support warehouse and logistics activities through data entry and administration of carrier and retailer portals.
- Assist in entering and maintaining shipment, pickup, and delivery information within carrier systems and customer-specific platforms, including Harvey Norman C3 and other retailer portals.
- Pick, pack, and prepare small merchandise items, point-of-sale materials, top-of-bed products, and sample items for distribution to stores, customers, and Account Managers.
- Provide operational support to ensure customer delivery requirements are met.
2.6 Conference & Event Coordination
- Coordinate the planning and execution of internal sales conferences, retailer conferences, and customer events.
- Manage event logistics including venue sourcing, accommodation, travel arrangements, catering, registrations, event communications, and attendee management.
- Develop and maintain event timelines, project plans, budgets, and schedules.
- Coordinate the preparation of presentation materials, conference packs, agendas, product displays, promotional materials, and delegate communications.
- Coordinate post-event evaluations, feedback collection, and reporting to support continuous improvement.
- Ensure all events reflect company brand standards and deliver a professional customer and employee experience.
2.7 Continuous Improvement
- Identify opportunities to improve reporting processes, data quality, sales administration practices, and customer support activities.
- Support system enhancements and process improvement initiatives.
- Recommend efficiencies that improve the effectiveness of the Sales Team and cross-functional business processes.
- Contribute to continuous improvement initiatives that enhance customer service, order fulfilment, reporting accuracy, and operational efficiency.
3.0 Other Responsibilities
3.1 Corporate
- Consistently model and uphold the organisation's core values, demonstrating accountability, ownership, authenticity and respectful communication.
- Maintain a clear understanding of the company's strategic objectives and align activities to business priorities.
- Act with integrity and conduct all activities in accordance with the Code of Business Conduct and company policies.
Personal
- Build and maintain a strong knowledge of TEMPUR Australia's products, systems, processes and procedures.
- Demonstrate adaptability and resilience in a dynamic and growing business environment.
- Proactively seek guidance and collaborate with others to achieve business outcomes.
- Take ownership of responsibilities and deliver high-quality outcomes.
- Actively identify opportunities for improvement and implement corrective actions where appropriate.
- Establish and achieve agreed performance objectives in partnership with the Financial Controller.
Our Working Environment
Supervision
You will work closely with, and report to, the National Sales Manager, New Zealand
Hours of Work
We work a 40 hour week. Office Hours are 8.00am to 5pm Monday to Friday with 1 hour for lunch. The incumbent will be expected to work the hours required to ensure the key responsibilities of the role are performed. There will occasionally be out-of-hours meetings or events the incumbent will be required to attend.
4.3 Location & Work Arrangement
This position is primarily based at the Company's Head Office in Mangere, Auckland. Regular onsite attendance is required to support collaboration with internal stakeholders, coordinate business activities, and effectively fulfil the responsibilities of the role.
The Company supports flexible working arrangements, with the opportunity to work from home for up to two (2) days per week, subject to business requirements, operational needs, and manager approval.
Occasional travel may be required to attend customer meetings, conferences, training sessions, retail partner visits, and company events.
Performance – Targets and KPI’s
Capabilities for Success
5.1 Experience
- Experience in a Sales Coordinator, Sales Support, Commercial Support or Administration role.
- Strong analytical and reporting capability.
- Advanced Microsoft Excel skills.
- Experience preparing sales reports, dashboards and presentations.
- Strong organisational and project coordination skills.
- Experience coordinating meetings, events or conferences.
- Strong attention to detail and accuracy.
- Excellent written and verbal communication skills.
- Ability to manage multiple priorities and deadlines.
- Experience working with CRM systems.
- Experience using Power BI or similar reporting tools is desirable but not essential.
- Event, conference or project coordination experience.
5.2 Education/ Qualifications:
- Qualifications in Business or a related discipline, are highly desirable.
- Experience working with cross functional teams.
5.3 Systems & Tools
- Proficient in Microsoft Office Suite.
5.4 Approach
- Demonstrates a collaborative, team‑oriented approach, fostering positive, respectful, and effective working relationships.
- Exhibits flexibility and adaptability in responding to changing priorities, requirements, and business needs.
- Actively supports the development of others, building capability and enabling team members to perform at their best.
- Shows initiative and self‑motivation, taking ownership of responsibilities and outcomes.
- Displays a strong commitment to the success of the division and the broader organisation.
Key Relationships
Internal
- National Sales Manager New Zealand
- Account Managers, New Zealand
- Marketing Manager
- Supply Chain Manager
- Customer Service Team
- Operations Team
- Finance Team
- Human Resources
External
Tempur Sealy International is committed to equal opportunities, and values diversity in our workforce. We provide equal employment opportunities to all employees and applicants for employment without regard to race, colour, religion, sex, national origin, age, disability, or any other legally protected characteristic. We maintain a fair and inclusive hiring process, ensuring that all candidates are evaluated based on their qualifications, skills, and experience. Our dedication to equal opportunities extends to every aspect of our organisation, fostering an inclusive and supportive work environment for all team members.
