Company :
Sime Darby Auto Hyundai Sdn. Bhd.
Initiates first contact
- Plans and conducts acquisition activities in the case of select target groups in the particular market area
- Approaches and consults professional customer/interested party (e.g. via e-mail, telephone, at events)
- Makes follow-up after initial contact
- Coordinates interested party and customer appointments and delivery dates
- Establishes and secures contacts with interested parties
- Provides information about improvements and expansions to the car prorammes to be offered and to the car presentation and providing recommendations to the sales manager
- Regularly checks the inventory and fair market prices and uses these to derive recommendations for the sales manager
- Makes sure customer data are stored in CRM system
Performs the need analysis
- Performs customer need analysis
- Systematically presents the car while creating a clear customer connection
- Gives statement of benefits based on the reasons for purchase
- Helps the customer to experience the car with all five senses
- Organizes the test drive with the need-based car
Prepares the offer of purchase and closes the deal
- Checks pricing regularly
- Negotiates price/conditions (including FS-offers and trade-in and under consideration of current sales promotion measures)
- Offers follow-up
- Conducts commercial evaluation
- Establishes the acceptance price in coordination with the sales manager
- Advises customers and potential customers about insurance services and used car warranties
- Assumes responsibility for the cleanliness, flawlessness, and operational readiness of the cars
- Prepares the contract: Drafts the contract, defines the price / conditions under consideration of trade-in
- Finalizes sales / obtains order confirmation
Coordinates the car delivery/handover
- Schedules delivery
- Initiates preparation of the car in the contractually stipulated delivery condition
- Creates necessary car and customer documents
- Arranges delivery in a customer-oriented manner
- Provides car information
