Sales Coordinator

Accountabilities:

Provide pre-sales operational support: Create new customer accounts, assist with special pricing requests, calculate buyback and co-term requests, respond to sales inquiries, and direct requests to the appropriate teams.
Manage internal sales support requests: Monitor and process internal help desk queues, respond to administrative inquiries, and ensure sales teams receive timely and effective assistance.
Coordinate post-sales activities: Support global sales teams with daily administrative tasks, including account maintenance, order management, product upgrades, and contract term extensions.
Maintain CRM data accuracy: Update and manage customer accounts and contact information in Salesforce, ensuring records remain accurate, complete, and compliant with internal data standards.
Collaborate across departments: Work closely with Finance, Order Management, Business Applications, and Global Support to resolve order-related issues and streamline sales processes.
Oversee order processing and approvals: Investigate order discrepancies, ensure correct order assignments, manage NetSuite account and order approvals, and maintain established service-level agreement (SLA) standards.
Support licensing compliance: Coordinate internal communications related to license compliance and help ensure sales activities follow applicable policies and procedures.
Maintain product and systems knowledge: Participate in training sessions and stay up to date on products, services, CRM platforms, internal tools, marketing materials, and product positioning.
Contribute to sales team effectiveness: Promote collaboration, information sharing, and a customer-focused approach that supports new business development, renewals, and account growth.
Protect confidential information: Follow security and privacy policies to safeguard company information and customer data.
Support departmental initiatives: Participate in projects and other operational activities as assigned by management to improve processes and overall team performance.
Requirements:
Sales and administrative experience: Previous experience in sales is preferred. Experience as a Sales Coordinator or in a similar administrative support position is a strong advantage.
CRM and business systems proficiency: Hands-on experience with Salesforce CRM and NetSuite is required to manage customer records, process orders, and support sales operations.
Microsoft Excel skills: Proficiency in Excel and the ability to handle data, maintain records, and support administrative reporting accurately.
Customer relationship management: Strong customer engagement and relationship-building skills, with the ability to communicate professionally and provide responsive support to internal and external stakeholders.
Communication skills: Excellent written and verbal communication skills, including the ability to handle inquiries, coordinate information across departments, and resolve issues effectively.
Organizational abilities: Strong attention to detail, time management, and prioritization skills, with the ability to manage multiple requests while meeting deadlines and service standards.
Problem-solving skills: A proactive and analytical approach to investigating order issues, identifying discrepancies, and coordinating appropriate solutions.
Teamwork and collaboration: Ability to work effectively in a team-based environment, build positive working relationships, and contribute to shared sales objectives.
Independent working style: Demonstrated ability to manage responsibilities autonomously, exercise sound judgment, and maintain productivity in a remote working environment.
Adaptability and flexibility: Willingness to accommodate extended working hours during quarter-end periods when business needs require additional support.
Travel availability: Ability to travel approximately one to two weeks per year for sales meetings, training sessions, and related business activities.
Commitment to confidentiality: Understanding of the importance of protecting sensitive business information and maintaining customer data security.
Benefits:
Remote work: Work remotely from Brazil while supporting a global sales organization.
International exposure: Collaborate with colleagues and cross-functional teams across different regions and departments.
Professional development: Access training opportunities to strengthen your knowledge of products, services, CRM platforms, and sales operations.
Career growth opportunities: Develop transferable skills in sales coordination, customer relationship management, order administration, and business operations.
Collaborative work environment: Join a team-oriented culture that values accountability, knowledge sharing, customer satisfaction, and continuous improvement.
Meaningful business contribution: Play an important role in supporting sales performance, improving operational efficiency, and strengthening customer relationships.
Technology and innovation exposure: Gain experience supporting solutions within the cybersecurity and endpoint protection industry.