The Position
CallRail is looking for a Sales Development Representative. The Sales Development Representative (SDR) plays a critical role in driving the efficiency, accuracy, and velocity of our sales pipeline. Positioned at the intersection of Sales Operations and Enablement, this role serves as the central operational hub for inbound lead triage, prospect verification, and workflow support. Working alongside advanced sales automation and AI technologies, the SDR focuses on high-impact operational execution, accurate CRM data management, seamless lead handoffs, and continuous workflow optimization. This role is ideal for a detail-oriented, tech-savvy professional looking to build a career in Sales, Account Management, Sales Operations, Revenue Operations, or Sales Enablement.
What You'll Do
- Inbound Lead Management and Distribution: Monitor and manage centralized email queues, qualifying inquiries, resolving requests, and managing inbound demo requests across all channels to ensure rapid handoffs, accurate routing, and timely follow-up.
- Upper-Funnel Prospect Evaluation: Evaluate upper-funnel prospect interest, qualify inbound inquiries, and systematically distribute high-value, sales-ready prospects to the appropriate sales teams.
- Lead Engagement: Proactive outreach and engagement via call, email, and text with warm leads from marketing activities, event follow-up, webinar follow-up, and other as needed outreach to convert leads into trials for our closing teams.
- Lead Hygiene & Ownership: Keep every lead you own clean and current, with accurate contact and company data, correct status and source, and no stale records left open.
- Process Optimization & Tech Stack Support: Partner with internal teams to identify operational friction, test and provide feedback on sales tools and automations, and help refine standard operating workflows to enhance overall team efficiency. Identify and propose strategies to deliver measurable improvement to key performance metrics.
- Field Insights and Feedback: Log competitor mentions, objections, integration questions, and product gaps in a consistent format. Share these insights with Sales Enablement to inform training, objection-handling content, and product feedback.
- AI Adoption and Security: Continuous adoption of AI technologies is essential to this role. You will be expected to leverage AI platforms to streamline operations, solve complex problems, and stay ahead of industry benchmarks. Adhere to CallRail AI usage policies — confidential/proprietary information is NOT input into unauthorized AI platforms.
What You'll Need
- Education & Experience: Bachelor’s degree or equivalent practical experience. 1–3 years of experience in sales development, sales operations, customer support, or revenue operations (Marketing and/or SaaS industry experience preferred).
- Communication Skills: Exceptional written and verbal communication skills with the ability to engage professionally with prospects and internal teams alike.
- Analytical & Detail-Oriented: Strong organizational skills with a high degree of accuracy in data management and record-keeping.
- Problem-Solving & Adaptability: Proactive mindset with a drive to streamline workflows, resolve manual bottlenecks, and adapt to evolving technologies and fast-paced environments.
- Ability and willingness to work a hybrid on-site schedule at CallRail's Corp Office in Atlanta.
Preferred Qualifications
- Familiarity with modern CRM and sales technology platforms (e.g., Salesforce, Outreach, Qualified, Zendesk, or similar tools).
- Understanding of inbound sales funnels, lead routing mechanics, and qualification metrics.
- High tech literacy with an eagerness to adopt and leverage AI-driven sales enablement tools.
- Prior experience in call tracking, conversation intelligence, or broader marketing technology.
If you do not meet all the requirements listed, we still encourage you to apply! No job description is perfect, and we may also have another opportunity that aligns with your skills and experience.
Additional Perks
- Healthcare (one option covered at 100% for employees), Dental & Vision Coverage
- Competitive HSA with company matching
- Paid parental leave
- Flexible vacation policy
- 401K options with company dollar-for-dollar match
- Employee stock options available from day one
- $2,000 annual educational allowance
- Catered lunch every Tuesday * an in-office perk
- MARTA transportation or office parking expenses covered
- Employee charitable donation company match, up to $500 annually
- Regular company outings and events
- Hybrid work options with $500 office stipend to set up your home office
- Designated bike storage
Learn more: https://www.callrail.com/about/
You Are Welcome Here
CallRail understands that valuing diverse creative practices and forms of knowledge are crucial to and enrich the company's core mission. We encourage applications from everyone, including members of all equity-seeking communities, such as (but certainly not limited to) women, racialized and Indigenous persons, persons with disabilities, and persons of all sexual orientations and gender identities and expressions. In your application, please feel free to note which pronouns you use (For example - she/her/hers, he/him/his, they/them/theirs, etc).
Continuous adoption of AI technologies is essential to this role. You will be expected to leverage AI platforms to streamline operations, solve complex problems, and stay ahead of industry benchmarks.
*** This position is based out of our Atlanta office. Through December 2026, employees are expected to work in the office on Tuesdays and Thursdays.
Beginning in January 2027, CallRail will transition to a 3 day hybrid work model. Employees will work in the office on Mondays, Tuesdays, and Thursdays.
