KEY RESPONSIBILITIES
Franchise Recruitment & Sales
- Proactively identify and engage prospective franchisees through outbound and inbound sales activity.
- Introduce and promote franchise opportunities across the Drain Doctor & Countrywide brands.
- Assess the suitability of prospective franchisees against established recruitment criteria.
- Manage prospects through the full sales cycle, from initial contact through to franchise agreement completion.
- Build strong relationships with prospective franchisees, maintaining regular communication and engagement throughout the recruitment journey.
- Consistently achieve or exceed franchise recruitment and conversion targets.
- Maintain an active and healthy sales pipeline to support ongoing business growth.
Prospect Management
- Respond promptly and professionally to enquiries via telephone, email, webinars, video calls, and other communication channels.
- Ensure prospects receive accurate, timely, and relevant information to support informed decision-making.
- Maintain accurate and up-to-date prospect records within CRM and sales management systems.
- Support franchise territory sales and franchise resale opportunities across the UK.
Presentations & Franchise Discovery
- Support the preparation and delivery of engaging, high-quality presentations that communicate the value and benefits of franchise ownership.
- Participate in discovery days, recruitment events, exhibitions, and other franchise recruitment activities as required.
- Represent the business professionally and positively at all times.
Financial & Commercial Support
- Develop a strong understanding of franchise financial models, including business plans, investment requirements, profitability forecasts, and cash flow projections.
- Confidently discuss franchise financial information with prospective franchisees.
- Support prospects in understanding the commercial aspects of franchise ownership and investment opportunities.
Compliance & Governance
- Maintain a thorough understanding of franchise agreements, recruitment processes, and legal requirements.
- Ensure all recruitment activities are conducted in accordance with company policies, franchise regulations, and governance standards.
- Work closely with the Director of Franchise Recruitment and Brand Leaders to ensure all documentation is complete, accurate, and compliant.
Collaboration & Continuous Improvement
- Build effective working relationships across all departments and stakeholder groups.
- Actively contribute to sales, brand, and recruitment meetings.
- Share ideas and recommendations to improve recruitment processes, prospect experience, and conversion rates.
- Champion and uphold the organisation's Code of Values and Guiding Principles in all activities and decision-making.
This role profile provides an indication of the role’s key accountabilities and is not intended to cover the whole scope of the role.
EXPERIENCE
Essential
- Proven experience in a telesales, sales, business development, or franchise recruitment environment.
- Demonstrable track record of achieving and exceeding sales targets.
- Experience managing prospects through a consultative sales process.
- Experience building relationships and influencing decision-making.
Desirable
- Experience within the franchise sector.
- Experience presenting commercial opportunities and financial information to prospective business owners.
SKILLS / KNOWLEDGE:
- Strong sales and relationship management skills.
- Excellent communication, influencing, and interpersonal abilities.
- Ability to build rapport quickly and establish credibility with prospective franchisees.
- Strong commercial awareness and financial acumen.
- Ability to understand and explain business plans, forecasts, and cash flow projections.
- Experience working within compliance, legal, and governance frameworks.
- Strong organisational and time management skills.
- Ability to manage multiple priorities and maintain attention to detail.
- Proficiency in CRM systems and sales pipeline management.
- Strong presentation skills, including the preparation and delivery of professional presentations.
- Proactive, self-motivated, and results-oriented approach.
ATTRIBUTES
- Demonstrate a positive, confident, and solutions-focused approach.
- Be highly motivated and driven to achieve results.
- Take ownership and accountability for performance and outcomes.
- Build and maintain effective working relationships with colleagues, prospects, franchisees, and stakeholders.
- Work collaboratively as a supportive and trusted team member.
- Demonstrate resilience and adaptability in a fast-paced sales environment.
- Act with professionalism, integrity, and sound judgement.
- Maintain a high level of accuracy and attention to detail.
- Deliver an exceptional experience for prospective franchisees throughout the recruitment journey.
Brand:
Neighbourly - GBR Shared Services
