Fanatics is building a leading global digital sports platform. We ignite the passions of global sports fans and maximize the presence and reach for our hundreds of sports partners globally by offering products and services across Fanatics Commerce, Fanatics Collectibles, and Fanatics Betting & Gaming, allowing sports fans to Buy, Collect, and Bet. Through the Fanatics platform, sports fans can buy licensed fan gear, jerseys, lifestyle and streetwear products, headwear, and hardgoods; collect physical and digital trading cards, sports memorabilia, and other digital assets; and bet as the company builds its Sportsbook and iGaming platform. Fanatics has an established database of over 100 million global sports fans; a global partner network with approximately 900 sports properties, including major national and international professional sports leagues, players associations, teams, colleges, college conferences and retail partners, 2,500 athletes and celebrities, and 200 exclusive athletes; and over 2,000 retail locations, including its Lids retail stores. Our more than 22,000 employees are committed to relentlessly enhancing the fan experience and delighting sports fans globally.
About the Company
Fanatics Collect is a global product and technology group dedicated to revolutionizing the world of collectibles. Backed by Fanatics, the world's largest sports merchandiser, we are building innovative products and marketplaces that create the ultimate collector experience.
Our team is passionate about sports, collectibles, and delivering exceptional experiences for collectors around the world.
About the Role
Reporting to the Director of Sales, the Sales Operations Manager will oversee the daily operations of the Sales Support and Sales Operations teams, directly managing Sales Support Associates and Sales Operations Specialists.
This role is responsible for driving operational efficiency, improving processes, managing Salesforce initiatives, coordinating trade shows, and ensuring exceptional support for the Sales organization and its clients. The ideal candidate is a strong leader who thrives in a fast-paced environment and can effectively manage people, priorities, and cross-functional initiatives.
Key Responsibilities
- Lead, manage, and develop a team of Sales Support Associates and Sales Operations Specialists, ensuring accountability, productivity, and high-quality execution.
- Oversee daily sales support operations, including client requests, submissions, shipping coordination, escalations, and administrative support.
- Identify opportunities to streamline workflows, improve processes, and increase Sales team efficiency.
- Manage Salesforce CRM initiatives, including reporting, dashboards, campaign tracking, data accuracy, and process improvements.
- Partner with Sales leadership to prioritize operational initiatives and support revenue-generating activities.
- Collaborate with Customer Service, Marketing, Operations, and Logistics to ensure a seamless client experience.
- Oversee trade show planning and execution, including travel, event registration, vendor coordination, equipment, and on-site logistics.
- Establish performance expectations, monitor team productivity, and ensure timely resolution of operational challenges.
- Provide elevated support for VIP clients and high-priority Sales initiatives.
- Perform additional duties and strategic projects as assigned by the Director of Sales.
Qualifications
- 5+ years of experience in sales operations, sales support, or related business functions.
- 2+ years of management experience with demonstrated success leading and developing teams.
- Proficiency in Salesforce CRM, reporting, dashboards, and workflow management.
- Strong organizational, communication, and problem-solving skills.
- Proven ability to manage multiple priorities and improve operational processes.
- Experience collaborating across departments and supporting sales-driven organizations.
- Familiarity with the trading card industry or collectibles marketplace preferred.
- Trade show or event coordination experience is a plus.
- Willingness to travel as needed and work occasional evenings or weekends.
- Strong leadership skills with a customer-first mindset and commitment to operational excellence.
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