About Us
Dyson is a global technology enterprise. We solve the problems others choose to ignore, with surprising new inventions that defy convention and simply work better. We’re driven by progress and thrive on the challenge of relentless improvement. We’re growing fast and our ambition is huge – more categories, more locations, and more people.
Pioneering technology takes more than just inventive engineers. At Dyson, we take a problem-solving approach to everything we do. And across our support teams, we’re proud to be different. And importantly, we support change to maintain our rapid growth.
About The Team
Dyson Business Services (DBS) organisation provides process and service excellence to support Dyson’s growth ambitions with a goal of innovating and enhancing services over time to meet the changing needs of the business.
Reporting to the Sales Order Associate Manager, the Sales Order Management Analyst manages the end-to-end order flow for our customers’ orders.
About The Role
- Retail customer order management: ensure EDI integration processed or orders created manually.
- Releasing orders for delivery in line with any allocations provided.
- Securing booking slots and arrange deliveries on time.
- Being the POC for Key Account team, 3PL and retailers on all order book issues
- Retail customer credit management, pricing management, and management of related disputes/charges
- Manage Retail order book with market & 3PL to ensure outbound capacity
- Processing eCommerce orders in SAP, ensuring order correctness and completeness for delivery creation where not covered by the contact centre
- Managing any direct order queries, where not covered by the Contact Centre. POC for Contact Centre on direct delivery queries. Investigation and feedback on last mile failures
- Direct and indirect reverse logistics management. Guaranteeing returned orders are completed on time, customers are refunded, stock is reconciled, and error/fraud in exchanges are fixed
- Ensure Invoicing process is complete and on time and resolve related issues
- Manage other sales streams: Proforma orders, sample orders, new starter machines, B2B
- Relish the opportunity to pick up new activities that fall broadly in the purpose of the role.
- Identify problems and find solutions
About You
- Have experience in sales order processing
- Minimum 3-5 years of experience in sales order processing, customer operations, or a related role.
- Identify problems and find solutions
- Comfortable to work a night shift (5:30 PM to 2:30 AM)
- Understanding of Logistics Processes and tools
- Fluent in English and Spanish
- Bachelor/MBA degree required
- 3PL, Logistics and transportation SAP Systems knowledge
- Good analytical skills and attention to details
- Ability to process high volumes of invoices with high accuracy.
- Strong working knowledge of Microsoft Office
- Have a ‘Can-do’ attitude, highly self-motivated and deadline driven.
- Comfortable in a multi-cultural work environment and working with virtual teams.
- Working in a fast-paced team environment with high volume activities and changing priorities.
- Strong communication skills
Dyson is an equal opportunity employer. We know that great minds don’t think alike, and it takes all kinds of minds to make our technology so unique. We welcome applications from all backgrounds and employment decisions are made without regard to race, colour, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other any other dimension of diversity.
