Sales Order Processing (Executive and Senior Executive)

Accountabilities:

• Review sales orders received from the Retained Organization for completeness and accuracy against predefined formats, performing technical, commercial, and administrative validation before processing.
• Enter accurate order details into the relevant system database and process orders in accordance with established standard operating procedures and defined turnaround times.
• Record daily processing volumes, rejected orders, exceptions, and quality checks in a timely manner to support operational visibility and service-level performance.
• Coordinate with relevant stakeholders to clarify discrepancies in order information and ensure issues are resolved efficiently before orders proceed through the process.
• Create and maintain order fulfilment trackers, documenting relevant information to support effective monitoring and follow-up of customer orders.
• Act as a primary point of contact for order-processing queries, providing timely and accurate responses and coordinating with invoicing, collections, credit management, and other teams when required.
• Support knowledge transfer by participating in relevant training and developing the expertise required to perform order-processing activities independently and support peers across shared service operations.
• Ensure all assigned activities meet defined timeliness and accuracy standards, targeting 100% accuracy to support service-level agreements and overall operational quality.

Requirements:

• Postgraduate qualification such as B.Com/Honors or a bachelor’s degree with relevant experience in Order-to-Cash (OTC) operations, Accounts Receivable, or Sales Order Processing.
• For the Executive level, 2–4 years of relevant experience is expected; for the Senior Executive level, 4–6 years of relevant experience is required.
• Strong knowledge of OTC Sales Order operations and practical experience in Sales Order Processing or Accounts Receivable environments.
• Working knowledge of the SAP Finance module, SAP ERP, accounting software, operational tools, systems, performance metrics, and advanced Excel and spreadsheet applications.
• Familiarity with sales order processing, invoice creation, accounts receivable ledger management, financial accounting, and reporting.
• Understanding of standard operating procedures and the ability to consistently follow defined processes, turnaround times, quality standards, and service-level requirements.
• Strong verbal and written communication skills, with the ability to respond clearly to queries, coordinate with stakeholders, and present information effectively.
• Ability to work collaboratively with colleagues at all levels while remaining self-motivated, adaptable, and proactive in initiating improvements within a fast-changing environment.

Benefits:

• Work-from-home arrangement during the Australia shift based on project requirements.
• Following the transition period, the role will move to a hybrid work-from-office model in line with applicable workplace guidelines.
• Opportunity to gain hands-on experience across Sales Order Processing, OTC operations, SAP Finance, invoicing, Accounts Receivable, and financial operations.
• Exposure to cross-functional collaboration with invoicing, collections, credit management, and other finance stakeholders.
• Working schedule of 8.5 hours per day aligned with the Australia shift, with potential changes to the shift start time following the transition review.
• Opportunity to develop process, systems, stakeholder-management, and continuous-improvement skills within a high-growth operating environment.
• Flexibility to travel when required by business needs during the current transition period.