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Ciudad de México, México
Onsite
Introduction: A Career at HARMAN Lifestyle
We’re a global, multi-disciplinary team that’s putting the innovative power of technology to work and transforming tomorrow. As a member of HARMAN Lifestyle, you connect consumers with the power of superior sound.
· Contribute your talents to high-end, esteemed brands like JBL, Mark Levinson and Revel
· Unite your passion for audio innovation with high-tech product development
· Create pitch-perfect, cutting-edge technology that elevates the listening experience
About the Role
The Ecommerce Operational Analyst is responsible for ensuring the seamless day-to-day operation of HARMAN's direct-to-consumer ecommerce platforms across the North Latin America region. This role owns the operational health of the websites, ensuring that customers experience a reliable and frictionless purchase journey from product availability through order fulfillment and post-purchase support. The analyst works closely with global, regional, and cross-functional teams to optimize site performance, manage operational processes, support platform enhancements, and drive continuous improvement initiatives.
What You Will Do
· Manage the day-to-day operations of HARMAN’s ecommerce websites, ensuring optimal site functionality, stability, and customer experience.
· Monitor the end-to-end order lifecycle, ensuring accurate order processing, fulfillment, shipping, invoicing, returns, and issue resolution.
· Own demand forecasting and product availability planning, partnering with merchandising and supply chain teams to maintain healthy inventory levels and maximize sales opportunities.
· Coordinate and support website enhancements, platform updates, testing, and implementation of new features in collaboration with global ecommerce and IT teams.
· Conduct regular site audits and performance analysis, identifying opportunities to improve conversion, operational efficiency, and customer experience.
· Monitor key ecommerce KPIs, develop operational reports, and provide actionable insights to support business decisions.
· Serve as the primary point of coordination between Ecommerce, IT, Merchandising, Customer Service, Logistics, and external partners to ensure timely resolution of operational issues and successful project execution.
· Support promotional campaigns, product launches, and seasonal events by ensuring operational readiness, catalog accuracy, pricing integrity, and inventory availability.
· Drive process improvements, documentation, and automation initiatives to enhance scalability, efficiency, and overall ecommerce performance.
What You Need to Be Successful
· A thorough understanding of ecommerce operations, including order management, inventory planning, fulfillment processes, and customer experience.
· 2-4 years of experience in ecommerce operations, digital commerce, business analysis, or related field.
· Demonstrable knowledge of ecommerce platforms, web merchandising, inventory forecasting, website QA, and digital analytics tools.
· Proficiency in Microsoft Excel, reporting and dashboard development, data analysis, and performance monitoring.
· Well-versed in cross-functional collaboration with IT, merchandising, logistics, customer service, and supply chain teams to drive operational excellence.
· Strong analytical, organizational, and problem-solving skills with the ability to manage multiple projects and priorities in a fast-paced environment.
· Experience identifying operational issues, driving process improvements, and implementing scalable solutions to improve site performance and customer satisfaction.
Bonus Points if You Have
· Experience with Salesforce Commerce Cloud (Demandware), SAP, PIM, DAM, Google Analytics (GA4), or similar ecommerce technologies.
· Experience supporting direct-to-consumer (DTC) ecommerce businesses and omnichannel retail operations.
· Experience working with global teams and coordinating cross-regional ecommerce initiatives.
· Knowledge of ecommerce best practices related to UX, SEO, site merchandising, online payments, and fraud management.
· Experience supporting product launches, promotional campaigns, and peak sales events.
· Certification in Google Analytics, Project Management, Agile methodologies, or Ecommerce/Digital Marketing disciplines.
What Makes You Eligible
· Bachelor's degree in Business, Marketing, Engineering, Supply Chain, or a related field.
· Fluent in English and Spanish, with strong verbal and written communication skills.
· Eligible to work in the country where the position is based.
· Willingness to travel up to 10% of the time, if required.
· Ability to work effectively with global stakeholders across multiple time zones.
· Comfortable working in a hybrid and highly collaborative environment.
· Flexibility to support critical ecommerce operations, website launches, and business incidents outside standard working hours when necessary.
· Successfully complete a background investigation and drug screen as a condition of employment
What We Offer
· Flexible work environment, allowing for full-time remote work globally for positions that can be performed outside a HARMAN or customer location
· Access to employee discounts on world-class Harman and Samsung products (JBL, HARMAN Kardon, AKG, etc.)
· Extensive training opportunities through our own HARMAN University
· Competitive wellness benefits
· Tuition reimbursement
· “Be Brilliant” employee recognition and rewards program
· An inclusive and diverse work environment that fosters and encourages professional and personal development
You Belong Here
HARMAN is committed to making every employee feel welcomed, valued, and empowered. No matter what role you play, we encourage you to share your ideas, voice your distinct perspective, and bring your whole self with you – all within a support-minded culture that celebrates what makes each of us unique. We also recognize that learning is a lifelong pursuit and want you to flourish. We proudly offer added opportunities for training, development, and continuing education, further empowering you to live the career you want.
About HARMAN: Where Innovation Unleashes Next-Level Technology
Ever since the 1920s, we’ve been amplifying the sense of sound. Today, that legacy endures, with integrated technology platforms that make the world smarter, safer, and more connected.
Across automotive, lifestyle, and digital transformation solutions, we create innovative technologies that turn ordinary moments into extraordinary experiences. Our renowned automotive and lifestyle solutions can be found everywhere, from the music we play in our cars and homes to venues that feature today’s most sought-after performers, while our digital transformation solutions serve humanity by addressing the world’s ever-evolving needs and demands. Marketing our award-winning portfolio under 16 iconic brands, such as JBL, Mark Levinson, and Revel, we set ourselves apart by exceeding the highest engineering and design standards for our customers, our partners and each other.
If you’re ready to innovate and do work that makes a lasting impact, join our talent community today!
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HARMAN is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or Protected Veterans status. HARMAN offers a great work environment, challenging career opportunities, professional training, and competitive compensation. (www.harman.com)
HARMAN is proud to be an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
