Job Summary:
The Sales Strategy & Operations Manager serves as the primary sales strategy and operations partner supporting the CareSource Military & Veterans business within the greater Tampa, FL or Atlanta, GA. This role helps drive enrollment growth and market performance through strategic planning, operational execution, performance analysis, stakeholder engagement, and cross-functional collaboration. Working closely with the CareSource Military & Veterans team, providers, military and veteran-serving organizations, and community partners, this position identifies opportunities to expand awareness, strengthen local relationships, and support growth across military-connected communities. The ideal candidate combines sales and business acumen with strategic thinking, operational leadership, data-driven decision making, and a passion for serving the military & veteran community.
Military-connected candidates are strongly encouraged to apply, including veterans, transitioning service members, military spouses, Guard and Reserve members, and caregivers of military or veteran family members.
Essential Functions:
- Analyze enrollment performance, sales results, competitive activity, and market trends to identify growth opportunities and support business objectives.
- Develop and execute market-specific sales strategies, recommendations, and initiatives to drive enrollment growth and improve sales productivity.
- Own sales analytics and reporting, including dashboards, KPI tracking, pipeline management, forecasting, and executive-level performance reporting.
- Partner with analytics and business teams to enhance data quality, reporting capabilities, and actionable insights that support decision-making.
- Lead the coordination and implementation of sales initiatives, enrollment campaigns, and retention strategies to achieve organizational goals.
- Collaborate with Military Affairs Representatives (MARs) and cross-functional partners to prioritize outreach efforts, optimize field execution, and improve market performance.
- Support annual sales planning activities, business reviews, and strategic planning processes through analysis, recommendations, and performance monitoring.
- Drive continuous improvement of sales processes, CRM utilization, operational workflows, and reporting tools to increase efficiency and effectiveness.
- Coordinate strategic initiatives across departments, monitor progress against objectives, remove barriers to execution, and ensure successful delivery of key business priorities.
- Identify, implement, and share best practices that enhance sales effectiveness, stakeholder engagement, and cross-functional collaboration.
- Perform any other job-related duties as requested.
Education and Experience:
- Bachelor's degree preferred. Equivalent military service, professional experience, leadership experience, or demonstrated expertise may be considered in lieu of a degree.
- Five (5) years in managed care sales, sales operations, business operations, healthcare analytics, or sales strategy preferred. Military leadership experience, military healthcare experience, military spouse experience, or experience serving military and veteran communities is highly valued.
- Experience developing dashboards, business reviews, and executive presentations required
- Experience leading cross-functional initiatives required
- TRICARE, VA, Medicare, Medicaid, Marketplace, or other government-sponsored healthcare experience preferred
- Military service, veteran status, military spouse, or experience serving military-connected populations preferred
Recommended Competencies
- Strategic planning and execution
- Relationship building and stakeholder engagement
- Data-driven decision making
- Operational and project management
- Communication and presentation skills
- Adaptability and problem solving
- Commitment to serving military members, veterans, and their families
What Will Make You Successful in This Role
- Strategic thinker who can translate goals into action.
- Strong relationship builder who can effectively engage internal and external stakeholders.
- Data-driven decision maker with a focus on results.
- Skilled at managing multiple priorities and driving execution.
- Effective communicator and presenter.
- Passionate about serving military members, veterans, and their families.
This role may be a great fit for someone who has experience in:
- Military leadership or operations
- Healthcare administration or healthcare strategy
- Community outreach and partnership development
- Program or project management
- Business operations or market strategy
- Working with military, veteran, or government populations
Licensure and Certification:
- Must have valid driver's license, vehicle and verifiable insurance. Employment in this position is conditional pending successful clearance of a driver’s license record check. If the driver’s license record results are unacceptable, the offer will be withdrawn or, if employee has started employment in position, employment in this position will be terminated
- To help protect our employees, members, and the communities we serve from acquiring communicable diseases, Influenza vaccination is a requirement of this position. CareSource requires annual proof of Influenza vaccination for designated positions during Influenza season (October 1 – March 31) as a condition of continued employment. Employees hired during Influenza season will have thirty (30) days from their hire date to complete the required vaccination and have record of immunization verified.
- CareSource adheres to all federal, state, and local regulations. CareSource provides reasonable accommodations to qualified individuals with disabilities or medical conditions, sincerely held religious beliefs, or as required by state law to enable the employee to perform the essential functions of the position. Request for accommodations will be completed through an interactive review process.
Working Conditions:
- General office environment; may be required to sit or stand for extended periods of time
- May be required to work additional hours and/or outside normal business hours as needed to meet deadlines.
- Reside in the same territory they are assigned to work in; exceptions may be considered, due to business need.
- Flexible hours, including possible evenings and/or weekends as needed to serve the needs of our members and may refer members to other CareSource resources.
- Up to 15% (occasional) travel based on the needs of the department may be required
Compensation Range:
$83,000.00 - $132,800.00
CareSource takes into consideration a combination of a candidate’s education, training, and experience as well as the position’s scope and complexity, the discretion and latitude required for the role, and other external and internal data when establishing a salary level. In addition to base compensation, you may qualify for a bonus tied to company and individual performance. We are highly invested in every employee’s total well-being and offer a substantial and comprehensive total rewards package.
Compensation Type (hourly/salary):
Salary
Organization Level Competencies
This job description is not all inclusive. CareSource reserves the right to amend this job description at any time. CareSource is an Equal Opportunity Employer. We are dedicated to fostering an environment of belonging that welcomes and supports individuals of all backgrounds.
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Brand=CareSource
