Who We Are:
EOS IT Solutions is a Global Technology and Logistics company, providing Collaboration and Business IT Support services to some of the world’s largest industry leaders, delivering forward-thinking solutions based on multi-domain architecture. Customer satisfaction and commitment to superior quality of service are our top business priorities, along with investing in and supporting our partners and employees.
We are a true International IT provider and are proud to deliver our services through global simplicity with trusted transparency.
Overview:
We are seeking an enthusiastic Sales Support Associate with a genuine passion for technology to join our team. The ideal candidate will play a pivotal role in fostering client relationships, offering cutting-edge technology solutions, and boosting sales through effective communication and comprehensive product knowledge.
Responsibilities:
- Client Engagement: Proactively initiate contact with potential clients through phone, email, and online channels to uncover sales opportunities and establish meaningful connections.
- Sales Support: Dedicate attention to accounts, offering commercial support for customers, Account Managers, and Sales Directors. Assist in Salesforce management and collaborate on sales forecasting with Sales Managers.
- Product Expertise: Cultivate a deep understanding of our AV products and services. Communicate product features, benefits, and technical specifications convincingly to prospective customers.
- Lead Qualification: Evaluate and qualify leads from various sources, assessing their level of interest and potential as viable sales opportunities.
- Sales Presentations: Conduct compelling virtual sales presentations and demonstrations, showcasing our AV solutions and addressing client inquiries with finesse.
- Closing Sales: Drive the closure of sales orders, working diligently to achieve sales targets. Follow up on leads and sales opportunities in a timely manner.
- CRM Mastery: Leverage Customer Relationship Management (CRM) software to uphold accurate records of customer interactions, manage leads, and monitor sales activities.
- Collaboration: Coordinate seamlessly with the external sales team and technical experts to ensure prompt resolution of customer needs and queries.
- Sales Reporting: Generate insightful sales reports, analyse sales data, and offer valuable insights to enhance sales strategies and conversion rates.
- Customer Satisfaction: Uphold a commitment to exceptional customer service by promptly and professionally addressing client inquiries and concerns.
Qualifications:
- Minimum of 3 years of experience in inside sales or a related field. Previous experience in a technology sales is advantageous.
- Exceptional communication and interpersonal skills, with the ability to articulate technical information clearly and persuasively.
- Familiarity with CRM software (e.g., Salesforce, Jira) is preferred.
- Proven track record of meeting and exceeding sales targets.
- Technical aptitude and the ability to quickly learn and understand technology products and solutions.
- Self-motivated and results-driven with a passion for sales and customer service.
