The work we do has an impact on millions of lives, and you can be a part of it.
We help protect our customers against life’s uncertainties. Regardless of where you work within the company, you’ll be helping provide protection and peace of mind when our customers need it most.
Sales Support Coordinator Job Description
The Sales Support Coordinator works within the sales organization, supporting the inbound sales queue volume as a part of our Inbound Response Team within the Protection Division. This team is responsible for supporting various business channels on both life and annuity products. This support includes taking in-bound sales calls and making outbound sales calls to financial advisors to assist them in understanding our life insurance and annuity solutions for their customers. The outlined support this team provides assists in the overall sales production achieved within individual territories, channels, and the division as a whole.
This is an entry-level role within the sales organization providing support services to sales territories focused on increasing wholesaler activity, sales production, and the wholesaler’s ability to devote more time to client and case development. This position requires an individual that is a self-starter, strong attention to detail, professional communication skills, hard work ethic, and a competitive drive to succeed.
Essential Job Duties & Responsibilities
- Answer sales calls on a daily basis with new and existing representatives to strengthen relationships and find selling opportunities. This includes sales campaigns, new business opportunities, and other calls as directed.
- Pass qualified leads along to External Wholesalers/Internal Wholesalers in the territory from which the call originated.
- Clearly convey and uphold Protective’s mission and value proposition to advisors.
- Efficiently fulfill advisor requests for product illustrations and marketing materials with accuracy.
- Serve as a product expert, providing comprehensive education on product features and benefits.
- Maintain and document advisor profile information and sales activities using Protective databases.
- Participate in weekly team meetings and individual check-ins to track performance.
Qualifications & Job Requirements (Knowledge, Skills, and Abilities)
- A Bachelor’s degree or relevant sales/industry experience is preferred.
- Excellent written, verbal, and presentation skills.
- Highly adaptable and flexible to accommodate business needs.
- Strong organizational abilities with keen attention to detail.
- Consistently reliable and dependable for key stakeholders and partners.
- Demonstrates high enthusiasm and a positive attitude.
- Competitive spirit and personal drive to succeed.
- Must acquire Series 6, Series 63, and Life licenses within 12 months of start date.
Education & Experience Required
- Bachelor's degree preferred or equivalent work experience.
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Employee Benefits:
We aim to protect the wellbeing of our employees and their families with a broad benefits offering. In addition to offering comprehensive health, dental and vision insurance, we support emotional wellbeing through mental health benefits and an employee assistance program. Work/life balance is important and Protective offers a variety of paid time away benefits (e.g., paid time off, paid parental leave, short-term disability, and a cultural observance day). The financial health of our employees is just as important as physical and emotional health. Some of the financial wellbeing benefits include contributions to healthcare accounts, a pension plan, and a 401(k) plan with Company matching. All employees are encouraged to protect their overall wellbeing by engaging in ProHealth Rewards, Protective’s platform to improve wellbeing while earning cash rewards.
Eligibility for certain benefits may vary by position in accordance with the terms of the Company’s benefit plans.
Accommodations for Applicants with a Disability:
If you require an accommodation to complete the application and recruitment process due to a disability, please email eric.hess@protective.com. This information will be held in confidence and used only to determine an appropriate accommodation for the application and recruitment process.
Please note that the above email is solely for individuals with disabilities requesting an accommodation. General employment questions should not be sent through this process.
We are proud to be an equal opportunity employer committed to being inclusive and attracting, retaining, and growing an inclusive workforce.
