Powering the agentic revolution in travel. Sabre is an AI-native technology leader, backed by one of the world’s largest travel data clouds. Built on an open, modular, cloud-native architecture, Sabre serves as the backbone for both established leaders and bold, new disruptors, guiding them to the next age of travel retailing through intelligent, connected, and personalized experiences. With AI at its core and operating at unparalleled scale, Sabre transforms insights into innovation, empowering airlines, hoteliers, agencies and other partners to retail, distribute and fulfill travel worldwide.
Sales Support Manager – Airline Tech
We are seeking a Sales Support Manager – Airline Tech to join our global Air Sales Support team, where innovation knows no borders. This team helps enterprise airline partners scale with confidence by uniting commercial strategy, technical delivery and billing transparency. By streamlining change request execution and safeguarding contract integrity, the team eliminates operational friction, accelerates time-to-market for critical solutions and helps airlines protect their bottom line. With an inclusive culture and flexible work environment, we work together with boldness, curiosity and commitment so we can all win together.
As Sales Support Manager – Airline Tech, you will serve as the strategic bridge connecting commercial sales, third-party IT delivery partners and corporate finance. You will direct the end-to-end Change Request (CR) estimation lifecycle, and enforce vendor governance across strategic technology partners. This role requires sharp commercial acumen, operational rigor and the leadership presence to navigate complex technical scoping and influence senior stakeholders across a global matrix environment.
What you'll do
- Direct the end-to-end Change Request (CR) pipeline from initial scoping to proposal sign-off, applying streamlined workflows to eliminate operational bottlenecks, reduce estimation cycle times and accelerate revenue capture.
- Lead vendor governance across strategic IT partners (including Coforge and Tenarai) and internal technical teams, chairing Quarterly Business Reviews (QBRs), enforcing Service Level Agreement (SLA) accountability.
- Safeguard contract compliance and revenue integrity by partnering with Sales, Finance and Operations to validate complex billing data and audit invoicing against multi-year commercial agreements.
- Partner with key Sabre stakeholders around any investigations and potential resolution of client billing disputes to prevent revenue leakage and protect long-term customer trust.
- Design, track and evaluate Key Performance Indicators (KPIs) covering service delivery health and pipeline velocity, presenting forecasting insights and risk mitigation strategies during executive Steering Committee Meetings (SCOM).
What you'll bring
Required qualifications
- Minimum 10 years of professional experience in enterprise technology or IT consulting environment, including 5+ years in commercial operations, account management or technical delivery.
- Demonstrated expertise in enterprise commercial agreements, revenue recognition workflows and profit and loss (P&L) impacts, with proven capability to translate complex contract terms into actionable billing milestones.
- Hands-on proficiency with Customer Relationship Management (CRM) and workflow management systems (including Jira, Salesforce and ServiceNow) alongside enterprise billing and Enterprise Resource Planning (ERP) platforms.
- Strong understanding of commercial agreements, customer billing processes, and revenue-related workflows.
- Strong functional understanding of e-commerce architecture, web services and Application Programming Interfaces (APIs).
- Proven track record of influencing executive leadership, managing global IT vendors and driving cross-functional alignment across matrix organizations without direct reporting lines.
- Analytical mindset with demonstrated experience using data to spot trends, build business cases for process change and proactively mitigate delivery risks.
- A high level of initiative, self-motivation, and the ability to plan and execute responsibilities with minimal direction.
Preferred qualifications
- Direct experience working with passenger airline/aviation solutions platforms.
We will give careful consideration to your application and review your details against the position criteria. You will receive separate notification as your application progresses.
Please note that only candidates who meet the minimum criteria for the role will proceed in the selection process.
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