About the Role
The Sales Support Analyst, Quote & Contract Management, plays a critical role in supporting the Sales organization by providing expertise in quote configuration, contract administration, and operational processes. This position serves as a trusted partner to Account Executives, helping ensure sales opportunities are accurately structured, compliant with company policies, and processed efficiently. The analyst works cross-functionally with internal teams to resolve issues, streamline workflows, and drive operational excellence throughout the quote-to-cash process.
What You'll do:
Quote & Contract Support
- Manage a queue of incoming Operations Requests within Salesforce (SFDC), ensuring timely and accurate completion of assigned work.
- Partner with Account Executives to configure complex quotes within Salesforce and CPQ systems, ensuring accuracy and alignment with business requirements.
- Support contract administration activities, including processing contract adjustments, amendments, and customer account updates.
- Initiate and manage back-office processes related to site merges, contract transfer agreements, and other customer-related requests.
- Review transactions for completeness and accuracy while ensuring compliance with established sales and operational processes.
Cross-Functional Collaboration & Issue Resolution
- Collaborate with internal stakeholders including Contracts, Billing, Renewals, Customer Success, Finance, and other business partners to resolve customer and sales-related issues.
- Provide guidance and support to sales teams regarding operational processes and order management requirements.
- Escalate complex issues as needed and coordinate resolution efforts across multiple departments.
Process Improvement & Operational Excellence
- Identify opportunities to improve workflows, reduce manual effort, and enhance the overall sales support experience.
- Participate in initiatives and projects focused on increasing efficiency, scalability, and operational effectiveness.
- Contribute to the development and maintenance of process documentation, knowledge resources, and best practices.
- Support data accuracy and operational reporting through proper documentation and transaction management.
What You'll Bring:
- Excellent interpersonal, verbal, and written communication skills.
- Strong customer service mindset with the ability to build effective working relationships across teams.
- Exceptional attention to detail and commitment to accuracy.
- Strong organizational and time-management skills with the ability to manage multiple priorities simultaneously.
- Strong analytical, problem-solving, and decision-making abilities.
- Advanced proficiency in Microsoft Excel and PowerPoint.
- Ability to work effectively in a fast-paced environment while maintaining a high level of professionalism.
- Ability to work both independently and collaboratively within a team environment
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Blackbaud powers social impact through purpose‑driven technology and responsible AI. Guided by our Intelligence for Good® vision, we’re building a culture where innovation, trust, and human expertise come together to help organizations make a greater difference in the world.
Blackbaud is proud to be an equal opportunity employer and is committed to maintaining an inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, physical or mental disability, age, or veteran status or any other basis protected by federal, state, or local law.
