Sales Support Specialist

For over 90 years, Topcon’s vision has been to solve societal challenges around the globe. In healthcare, we are developing innovations that improve patients’ health and quality of life. 

We empower eye care providers with advanced imaging, diagnostic solutions, and intelligent data technology. Our robotic devices deliver simplicity without compromise, by capturing clear images with the push of a button. 

By joining Topcon Healthcare, you become part of a growing, diverse, global team. With office locations throughout North America, whether you are on-site, remote, or hybrid, our culture empowers you to contribute to company and personal success each day. At Topcon Healthcare, you can grow your career, gain new perspectives, and help address society’s most pressing challenges.  If you have drive, passion, and a desire to be part of a collaborative team, we want to hear from you.

At Topcon Healthcare, we don’t wait for the future. We invent it. Join us.

The Sales Support Specialist role is to provide the Topcon Dealers support and services via telephone, e-mail or fax. Processes orders for materials or merchandise from Topcon Export Dealers. Maintains customer files with sales contracts and other information. Gives price quotations, completes order sheets and checks the price and quantity of each item listed. Distributes order sheets to respective departments. May coordinate with departments regarding order status, shipping dates, prices, product availability and back orders. 

Responsibilities: 

• Provide professional and personal assistance to customers in answering inquiries through telephone, e-mail and fax 
• Data entry of orders (instruments) and follow up of order status with customers 
• Arrange shipments as well issuing documents/invoices for customs clearance. 
• Build and maintain customer relationships by handling questions and concerns with accuracy and professionalism. Must identify, research, track and monitor the problem to insure a timely resolution 
• Maintain basic knowledge of Topcon products for troubleshooting of common problems 
• Maintain strong working relationship within team environment 
• Timely communication of open items and issues to direct supervisor 

Requirements: 

Education & Experience: 

• Associates degree preferred or 3 years of experience in customer support or sales order entry 

Knowledge, Skills & Abilities: 

• Associates degree preferred or 3 years of experience in customer support or sales order entry 
• Detail-oriented with excellent reasoning & analytical skills 
• Good ability to prioritize tasks as well as multitask. 
• Must have strong “follow up” skills 
• Strong organization & communication skills 
• Must be self-motivated and comfortable working independently, however, must also be a team player 
• Have the ability to work within tight deadlines 
• Proficiency in Microsoft Office applications a must 
• Spanish speaking a must 
• Experience with SAP and/or SALESFORCE a plus. 

Base Pay: 

Expected Base Pay Range: $30.00 to $33.00 Hourly  

The base pay range included is a projected hiring range for a position, level and potential work location(s) listed.  Topcon provides the compensation range that it in good faith believes it might pay and/or offer for this position. This compensation range is based on a full-time schedule.    

Benefits*:  

Topcon offers a comprehensive benefit package for this position including medical, dental, vision, life insurance, disability insurance, tax saving spending accounts a 401(k) plan with employer match, tuition reimbursement in addition to other perks and benefits.  We also offer time off for our employees to recharge.  Our employees are eligible for paid company holidays, paid personal time off, and paid sick time that meets or exceeds state/local requirements.   

Topcon reserves the right to ultimately pay more or less than the posted range and offer additional benefits and other compensation; individual candidate compensation may be determined based on individual skills, experience, training, certifications, education, final work location and other factors not related to an applicant’s sex or other status protected by local, state, or federal law. Changes in the position level, location or other factors associated with the role may change the final determined compensation.  The recruiter can provide additional information during the hiring process.  

*Topcon time off policies can vary as well as roles which are exempt or non-exempt.  For hourly (“non-exempt”) employees, we offer personal paid time off which accrues in accordance with local standards.  For salaried (“exempt”) employees, we offer a flexible paid time off policy giving you flexibility to take time when needed, while supporting business needs.  All paid time off policies are in accordance with or exceeding local law.  Employees working at least 30 hours per week are eligible for our Health and Welfare benefit package. 

EEO Statement: 

We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.