Our associates celebrate lives. We celebrate our associates.
Responsible for conducting corporate training sessions and workshops to ensure employees or participants acquire the necessary skills and knowledge to excel in their roles. Your role will involve delivering both virtual and in-person training, facilitating interactive discussions, and evaluating participants' progress through assessments/missions/and observance. You should have a solid grasp of the training content and be able to adapt your teaching methods to various learning styles. You will also monitor and report the effectiveness of training of employees. This role must be able to master the operational processes, products and system applications taught in the program.
JOB RESPONSIBILITIES
Facilitation of Learning
- Provides clear directions for learning activities and exercises
- Explains the purpose of the course content and its components
- Uses learning aids effectively
- Presents a road map of the course or unit
- Makes transitions
- Summarizes key learning points
- Explains or seeks the benefits of using the course and its components
- Demonstrates content knowledge
Guiding Learners
- Provides timely coaching to learners
- Appropriately redirects learners
- Uses process skills (check for understanding and make procedural suggestions)
- Delivers content in a logical sequence
- Manages time effectively
Engaging Communication
- Holds audience attention
- Provides and seeks examples and analogies
- Shares relevant business/industry, organizational, and personal context
- Uses appropriate non-verbal and verbal communication
- Acts as an advocate for the course and its components
Facilitator EQ (Emotional Intelligence)
- Manages emotional classroom situations
- Maintains or enhances learner self-esteem
- Listens and responds to learners with empathy
- Encourages learner involvement
Program Management and Support
- Provides feedback to Program Manager to keep program up-to-date
- Meets deadlines for establishing and completing training workshops or programs
- Communicates effectively with business stakeholders regarding workshop/program guidelines, dates, materials
- Tracks and ensures timely program completion
- This is not intended to be an all-inclusive list of the essential functions or duties related to this job
MINIMUM Requirements
Education
- Bachelor’s degree in related field, or 4 years sufficient experience, to successfully perform the essential functions of the job.
Certification/License
- Valid state driver’s license in good standing
Experience
- Proven team leadership skills, with 2+ years of experience in training development and training delivery
- Ability to work collaboratively in a team environment
- Cemetery and Funeral industry knowledge not mandatory but preferred
- Bilingual English/Spanish required
Knowledge, Skills and Abilities
- Knowledge of our core lines of business: Cemetery Operations, Funeral Home Operations, and Sales
- Willingness to effectively identify and coach correct behaviors
- Ability to travel 10-20% of the time
- Works well independently and remotely
- Multi-tasks and meets posted deadlines
- Communicates effectively with attendees, business stakeholders and colleagues
- Competent in the use of technology such as WebEx, Outlook, Excel, and Word
- Willingness to learn internal systems such as MindTickle, Beacon, and Salesforce
- Problem-solving and decision-making skills
- Strong organizational skills
- Ability to rely on experience and judgment to plan and accomplish goals
- Ability to work with diverse groups with varying levels of ability and skills
- Bilingual proficiency in English and Spanish is required, including fluency in speaking, reading, and writing in Spanish
Work CONDITIONS
Work Environment
- Work indoors during all seasons and weather conditions
- Local and/or multiple location traveling required
- Comply with Corporate dress code policy, and when traveling Field dress code policy
Work Postures
- Sitting continuously for many hours per day, up to 6 hours per day
- Climbing stairs to access buildings frequently
Physical Demands
- Physical effort requiring manual dexterity is required, includes paperwork, calculators, computers and phone usage
Work Hours
- Working beyond “standard” hours as the need arises
- Travel up to 10-20% of the month
Postal Code: 77019
Category (Portal Searching): Human Resources
Job Location: US-TX - Houston
