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Lisboa, Portugal
Hybrid
At Finastra, we’re a global leader in financial services software, dedicated to expanding access to financial services and shaping what’s next for the industry. Our technology powers mission‑critical solutions across Lending, Payments and Universal Banking, supporting over 7,000 customers, including 80% of the world’s top 50 banks, in more than 110 countries.
What will you contribute?
Reporting to the Director of Operations Support, the Salesforce Administrator will manage, support, and optimize Finastra's Salesforce platforms.
You will be responsible for ensuring the effective operation, security, and continuous improvement of Salesforce while delivering a high-quality support experience to internal users.
This role offers the opportunity to contribute to a major Salesforce platform consolidation initiative and help shape the future Salesforce environment across the organization.
Responsibilities
Manage Salesforce user and license administration, including user provisioning, deactivation, roles, profiles, permissions, and public groups.
Provide support for Salesforce-related incidents, service requests, and user inquiries.
Perform system audits and maintain platform integrity and data quality.
Administer Salesforce Sales Cloud and Service Cloud environments.
Monitor platform health, security, and performance, including the impact of Salesforce releases and enhancements.
Act as a liaison between business users, vendors, and technical teams.
Analyze incident trends and recommend process and platform improvements.
Communicate platform updates, risks, and major incidents to stakeholders.
Produce regular reporting on platform health and operational performance.
Support Salesforce platform enhancement, configuration, and consolidation activities.
Required Qualifications
Salesforce Certified Administrator certification.
Experience administering Salesforce environments, including user management, security, permissions, roles, and profiles.
Knowledge of Salesforce Sales Cloud and Service Cloud.
Experience supporting end users and troubleshooting Salesforce-related issues.
Understanding of Salesforce releases, upgrades, and platform maintenance.
Strong stakeholder management and communication skills in English.
Strong analytical and problem-solving abilities.
Customer-focused approach with the ability to work effectively in a global team environment.
Preferred Qualifications
Salesforce Advanced Administrator certification.
Experience supporting enterprise Salesforce environments.
Experience contributing to Salesforce implementation, migration, or transformation initiatives.
Degree in Computer Science or a related discipline, or equivalent practical experience.
Why Join Finastra?
Be part of a global Salesforce support team.
Contribute to a significant Salesforce transformation programme.
Work with international stakeholders across multiple business functions.
Help improve and evolve a business-critical platform used across the organization.
We are proud to offer a range of incentives to our employees worldwide. These benefits are available to everyone, regardless of grade, and reflect the values we stand for:
Flexibility: Enjoy unlimited vacation, subject to local regulations and business priorities. Benefit from hybrid working arrangements and inclusive policies such as paid time off for voting, bereavement, and sick leave.
Well‑being: Access confidential one‑to‑one support through our Employee Assistance Program, connect with our network of Wellbeing Champions and Gather Groups, and take part in monthly events and initiatives designed to help you thrive—inside and outside of work.
Health & Financial Security: Medical, life and disability insurance, retirement plans, lifestyle, and other benefits.*
Sustainability: Paid time off for volunteering and donation‑matching opportunities to support causes that matter to you.
Inclusion: Get involved in our inclusion communities, such as Count Me In, Culture@Finastra, Proud@Finastra, Disabilities@Finastra, and Women@Finastra—open to everyone who wants to participate and contribute.
Career Development: Access online learning and accredited courses through our Skills & Career Navigator tool.
Recognition: Take part in our global recognition program, Finastra Celebrates, and share your voice through regular employee surveys that help shape our culture and ways of working.
*Specific benefits may vary by location.
At Finastra, each individual is unique—bringing their own ideas, perspectives, cultural backgrounds, and experiences. We learn from one another, value what makes us different, and create an environment where everyone feels included, supported, and able to be their authentic selves.
Be unique. Be exceptional. Help us make a difference at Finastra.