We’re looking for people who put their innovation to work to advance our success – and their own. Join an organization that ensures a more secure world through connecting and protecting our customers with inventive electrical solutions.
This role includes traditional Analyst functions such as gathering requirements and interacting with collaborators about business demand. It also involves delivering improvements through Salesforce configuration and administration when needed. Given our Agile delivery model, all work will be managed through the creation of arguments, epics, and user stories using our Jira and Confluence platforms.
What YOU WILL EXPERIENCE IN THIS POSITION:
In this role, you will:
Be responsible for supporting tactical day to day administration and operation of Salesforce related processes and workflows.
Working with various partners to support and improve the Salesforce system.
The analyst needs to have a firm grasp of CRM standard processes to drive and foster greater adoption and to improve internal customer experience.
Provide development support for the Senior segment administrators
Provide reporting and dashboards building
Maintain data quality by conducting data integrity audits, reviewing reports, and working with data owners to fix issues.
Requirement gathering, configuration and documentation of new features.
System testing of all changes and updates.
Training of end-user base of existing and new features and functions.
YOU HAVE:
Bachelor’s degree or equivalent experience from an accredited institution required
One or more Salesforce certifications.
2+ years’ experience supporting Salesforce SalesCloud and/or ServiceCloud in a lightning enabled environment.
Previous experience is Sales or Customer Care
Solid focus on teamwork and ability to work as part of different teams and cultures across all functions and levels.
Strong analytical, problem solving, and fix skills.
Ability to turn complex user requirements into Jira User Stories to be used by Analysts and System Integrators.
Good English oral and written communication and presentation skills.
Willingness and ability to constantly learn new skills and take on board added responsibilities.
WE HAVE:
A dynamic global reach with diverse operations around the world that will stretch your abilities, provide plentiful career opportunities, and allow you to make an impact every day
nVent is a leading global provider of electrical connection and protection solutions. We believe our inventive electrical solutions enable safer systems and ensure a more secure world. We design, manufacture, market, install and service high performance products and solutions that connect and protect some of the world's most sensitive equipment, buildings and critical processes. We offer a comprehensive range of systems protection and electrical connections solutions across industry-leading brands that are recognized globally for quality, reliability and innovation.
Our principal office is in London and our management office in the United States is in Minneapolis. Our robust portfolio of leading electrical product brands dates back more than 100 years and includes nVent CADDY, ERICO, HOFFMAN, ILSCO, SCHROFF and TRACHTE. Learn more at www.nvent.com.
Commitment to strengthen communities where our employees live and work
We encourage and support the philanthropic activities of our employees worldwide
Through our nVent in Action matching program, we provide funds to nonprofit and educational organizations where our employees volunteer or donate money
Core values that shape our culture and drive us to deliver the best for our employees and our customers. We’re known for being:
Innovative & adaptable
Dedicated to absolute integrity
Focused on the customer first
Respectful and team oriented
Optimistic and energizing
Accountable for performance
Benefits to support the lives of our employees
At nVent, we connect and protect our customers with inventive electrical solutions. People are our most valuable asset. Inclusion and diversity means that we celebrate and encourage each other’s authenticity because we understand that uniqueness sparks growth.