Salesforce Administrator Business Support Consultant - Hybrid

It’s a great time to join AAA The Auto Club Group! 

JOIN THE TEAM COMMITTED TO DRIVING YOUR CAREER FORWARD

Job Type:

Full timeSalary

Job Description:

 

Position Description

Primary Duties and Responsibilities:

Provides support to management in the coordination and oversight of a wide variety of projects and issues, including analyzing statistical data, preparing reports, developing communications, and representing the business line on interdepartmental projects.  Functions as an advisory resource in the development of business plans and processes and performs research on various subjects, providing analysis and recommendations to managers.  Assists management in the development of the budget (capital, expense, and staffing) and monitors information to ensure adherence to corporate standards.  Plans and makes necessary arrangements for meetings and events (location, contracts, appropriate materials and budget).  Provides support as the department expert/resource in the identification and resolution of problems. 

Working within Agile to provide hands-on experience managing all stages of the product life cycle and utilizing a technical background with knowledge of software development and web technologies. Displays good communication, public speaking skills, and a track record of problem-solving.

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Required Qualifications

Education:

• College level coursework in Business Administration, Insurance, Management or a related field.

Experience:

• Analyzing and defining resource and skill requirements for projects

• Writing business proposals

• Developing/distributing management reports

• Recommending process improvements

• Policy and/or procedure development

• Budget and expense management reporting using appropriate software (i.e. BudgetExplorer)

• Reviewing contract terms and conditions with general counsel; contract negotiations

• Web based research

• Development of promotional and marketing materials

• Business planning and consulting

• PC software and associated applications (i.e. Windows; Word, Excel, McIntosh)

• Implementing established goals and objectives

• Statistical analysis

• Problem identification and resolution techniques (flow charting, nominal group technique, etc)

• Member/client retention programs*

Knowledge and Skills:

• Analyzing and problem solving

• Project planning/management

• Conflict/complaint resolution

• Communicate effectively with others in a work environment and with the public

• Prepare and conduct presentations to all levels of management and external groups (e.g. Government, industry officials, out-of-state auto club group (ACG locations), businesses, financial institutions, and associations)

• Analyze data and make recommendations

• Prepare reports

• Work under pressure to meet deadlines

• Provide guidance and training to new personnel

• Understand and communicate information regarding acg products, policies and procedures

• Marketing/advertising concepts and development

Preferred Qualifications

• Bachelor’s Degree preferred.

• Salesforce.com Admin Certification

• SAFE Agile Product Owner Certification

• Salesforce AI Specialist Certification

• Tableau Experience

• SQL Code Experience

Work Environment:

This is a hybrid work arrangement (time spent in office and remote). Depending on the employee's role and leadership's assessment, some employees will come into an ACG facility on a weekly basis, a monthly basis, or on an "as needed" basis for key meetings and collaborative activities. Most employees will be required to come into the office, at a minimum, for important departmental meetings or team-building events. Works in a temperature-controlled, office environment. Travel throughout state/out-of-state including various ACG clubs and field locations with exposure to road hazards and temperature extremes.

Important Note:

The above statements describe the principle and essential functions, but not all functions, that may be inherent in the job.  This job requires the ability to perform duties contained in the job description for this position, including, but not limited to, the above requirements.   Reasonable accommodations will be made for otherwise qualified applicants, as needed, to enable them to fulfil these requirements.

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Who We Are

Become a part of something bigger.

The Auto Club Group (ACG) provides membership, travel, insurance, and financial service offerings to approximately 14+ million members and customers across 14 states and 2 U.S. territories through AAA, Meemic, and Fremont brands. ACG belongs to the national AAA federation and is the second largest AAA club in North America.

By continuing to invest in more advanced technology, pursuing innovative products, and hiring a highly skilled workforce, AAA continues to build upon its heritage of providing quality service and helping our members enjoy life’s journey through insurance, travel, financial services, and roadside assistance.

And when you join our team, one of the first things you’ll notice is that same, whole-hearted, enthusiastic advocacy for each other.

We have positions available for every walk of life! AAA prides itself on creating an inclusive and welcoming environment of diverse backgrounds, experiences, and viewpoints, realizing our differences make us stronger.

To learn more about AAA The Auto Club Group visit www.aaa.com

Important Note:

ACG’s Compensation philosophy is to provide a market-competitive structure of fair, equitable and performance-based pay to attract and retain excellent talent that will enable ACG to meet its short and long-term goals. ACG utilizes a geographic pay differential as part of the base salary compensation program. Pay ranges outlined in this posting are based on the various ranges within the geographic areas which ACG operates. Salary at time of offer is determined based on these and other factors as associated with the job and job level.  

The above statements describe the principal and essential functions, but not all functions that may be inherent in the job.  This job requires the ability to perform duties contained in the job description for this position, including, but not limited to, the above requirements.  Reasonable accommodations will be made for otherwise qualified applicants, as needed, to enable them to fulfill these requirements.

The Auto Club Group, and all its affiliated companies, is an equal opportunity employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability or protected veteran status.

Regular and reliable attendance is essential for the function of this job.

AAA The Auto Club Group is committed to providing a safe workplace. Every applicant offered employment within The Auto Club Group will be required to consent to a background and drug screen based on the requirements of the position.