Salesforce Administrator I

Job Title: - Salesforce System Administrator

Req: R0097228 

No. of Vacancies: 1 position

Location: Pune (Koregaon Park), India.

Full-time/Part-time: Full-time

Company Overview: 

Sandvik’s Intelligent Manufacturing is on an exciting growth journey, building the new digital era of manufacturing. Our digital manufacturing solutions automate and connect the component manufacturing value chain – from design and planning to preparation, production and verification. Our objective is to make the shift towards efficient and sustainable manufacturing. As the market leader in CAM and metrology software, with a global footprint and over 400,000 software licenses, we have a unique foundation to build on . Please read more about us here.

At Mastercam, we do not just keep pace with manufacturing—we set the pace. For over 40 years, we have been the name behind the breakthroughs, the partner for those who refuse to settle. When the industry says “too complex,” we say, “challenge accepted.”

We are more than software. We are a movement of makers, innovators, and problem-solvers driving transformation across the globe. 

Backed by a network of 400 Channel Partners and a thriving developer community, Mastercam delivers the tools and expertise to turn ambitious ideas into flawless reality. From aerospace to automotive, medical to education, we empower manufacturers to push boundaries and redefine what is possible.

As part of Intelligent Manufacturing and the Sandvik Group, we are leading the charge in digital transformation. Our team of 500+ professionals is united by a single mission: to help achieve precision, productivity, and performance without compromise.

Our Core Values? They are not just words. They are how we win:

• Winning Together: Collaboration is not optional—it is the engine that drives us.
• Curiosity: We question, we explore, we innovate. Every day.
• Responsibility: Safety, integrity, and sustainability aren’t boxes to check—they are the foundation of trust.
• Customer-Focused: We listen. We adapt. We deliver. Always.

Innovation. Collaboration. Growth. That is the Mastercam way. Explore more at www.mastercam.com, connect on LinkedIn, and join the conversation with #mastercam. 

The next big challenge is waiting—are you ready to accept?

Position Overview:

Mastercam seeks a Salesforce System Administrator who is a key member of the Digital Enablement team, responsible for resolving support cases assigned to Digital Enablement.

The Salesforce System Administrator ensures efficient system administration, including user access, roles, profiles, and permission sets. The position requires expertise in Salesforce administration and reporting tools, ensuring proper system access and timely resolution of support cases. 

Key Responsibilities:

• Essential Duties & Responsibilities
• Act as tier one support for Digital Enablement managing, resolving, and escalating support cases accordingly within the Salesforce platform. 
• Manage user access, roles, profiles, permission sets, and security settings to ensure compliance and efficiency.
• Troubleshoot system issues, provide user support, and ensure smooth adoption of new Salesforce features.
• Stay up to date with Salesforce releases and industry best practices, proactively recommending enhancements to Digital Enablement team.
• Document configurations, processes, and best practices to support team knowledge-sharing and compliance.
• Performs other duties as assigned.

Requirements:

• Bachelor’s Degree or higher in Computer Science, Mathematics, Information Systems, Engineering, or equivalent experience.
• Salesforce Administrator Certification (ADM-201); Advanced Administrator (ADM-211) is highly preferred.
• Bachelor’s Degree or higher in Computer Science, Mathematics, Information Systems, Engineering, or equivalent experience.
• Salesforce Administrator Certification (ADM-201); Advanced Administrator (ADM-211) is highly preferred.
• EXPERIENCE
• 1 – 3 years of experience as a Salesforce Administrator, with a strong focus on case management and resolution.
• Experience using Service Cloud – managing cases and troubleshooting reported issues.
• Proficiency in managing users, roles, profiles, and permission sets in Salesforce.
• Strong experience with reports, dashboards, and data analysis within Salesforce.
• Experience leveraging AI-enabled tools or automation to improve productivity and operational effectiveness, or a demonstrated ability to rapidly learn, evaluate, and apply such technologies at scale.

Key Competencies 

• Above average communication skills, both written and verbal, with the ability to provide accurate and timely information in a succinct and easy to understand manner.
• Detail-oriented with a strong focus on data accuracy and system integrity.
• Proven time management skills and a track record of working in a team environment successfully supporting others.
• Well-organized, attention to detail and able to multi-task.
• Problem solving and analysis skills.

This role will focus on integrating an acquired company (to be acquired) to Mastercam per Sandvik's and Mastercam's program and processes - from a compliance and financial controls perspective.  

As the integration work will go down over time, the role is expected to take broader BA wide responsibilities e.g. under the common Sandvik compliance program (and also locally for the Hub and our other local business). 

How to apply:

Apply via only the following link: Current Openings | Recruitment

Please DO NOT to apply by clicking the Apply button. Request you to apply via the following link (on ADP) no later than 28th September 2026.

Our recruitment process is open and fair .We welcome all applicants and evaluate every unique application in line with the specified requirements profile, to find the best match for the position. To learn more about our recruitment process, please visit our career site.