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Bengaluru, Karnataka, India
Hybrid
In this role, you will engage directly with international stakeholders to translate complex business requirements into technical design specifications, designing and maintaining fault-tolerant Salesforce Flows and scalable security architectures. Going beyond standard administration, you will actively configure and tune Salesforce AI systems, perform complex data transformations, and leverage your foundational Apex literacy to independently troubleshoot issues using system debug logs. Ultimately, you will apply a strong understanding of architectural boundaries to determine when solutions require modular, declarative automation versus custom code, ensuring robust, prompt-driven, and highly secure workflows across the enterprise.
Expertise in Flow Builder, AI system configuration, Data Security, and declarative troubleshooting. Verifiable experience configuring AI systems and understanding sharing architecture, OWDs, and complex permission sets.
Excellent oral and written skills to drive ticket momentum and explain technical limits to non-technical teams. Proven ability to provide unprompted ETA updates and set clear expectations, preventing stakeholder escalations.
High ability to context-switch and manage multiple tasks in a fast-paced environment. Strong ability to balance ongoing feature projects with urgent, high-priority Kanban support tickets while consistently delivering quality work on time.
Foundational Salesforce platform knowledge and ongoing learning. Practical experience heavily outweighs certifications, but Salesforce Admin or Platform App Builder is preferred.
