Innovation starts from the heart. Edwards Lifesciences is the global leader of patient-focused innovations for structural heart disease and critical care monitoring. With millions of patients served in over 100 countries, each team makes a meaningful contribution by improving patient outcomes and discovering lasting solutions for unmet patient needs
How will you make an impact:
Business Analysis & Solution Design
- Work with business stakeholders to understand commercial processes such as account and contact management, field activities, case management, pricing, marketing campaigns, partner portals and business planning.
- Turn business needs into clear user stories, functional specifications and acceptance criteria.
- Run fit-gap analysis against standard Salesforce capabilities, and recommend configuration-first options with clear trade-offs.
- Assess the impact of changes on the data model, security and sharing, integrations and existing functionality.
- Define clear technical requirements for developers when custom development (Apex, LWC, integrations) is needed.
Configuration & Delivery
- Configure Salesforce Sales, Service and Experience Cloud, including objects, fields, page layouts, record types, validation rules, Flows, approval processes, permission sets, sharing rules, reports and dashboards.
- Take an active part in Agile delivery: backlog refinement, sprint planning, sprint reviews and release planning.
- Prepare test scenarios, run system testing, and support business user acceptance testing (UAT) and production deployment.
Platform Support & Continuous Improvement
- Own assigned incidents, service requests and minor enhancements end to end, within the agreed service levels.
- Run root cause analysis on system, data and integration issues, including integrations with ERP, data warehouse, marketing and analytics platforms.
- Support user access and license administration in line with regional governance standards.
- Find recurring issues and suggest improvements that make the platform more stable and the user experience better.
Documentation & Enablement
- Create and maintain solution design, configuration and support documentation.
- Hand over knowledge to support teams, and prepare business trainers and super users to roll out new features.
Collaboration & Compliance
- Work with external delivery partners, and review their estimates, solution approach and deliverable quality.
- Follow the company's SDLC, change control, data privacy and compliance requirements.
What you'll need (Required):
Education & Experience
- Bachelor's degree in Computer Science or a related field with 4 years of relevant experience, or a Master's degree with 2 years of relevant experience, in a Business Systems Analyst or similar role.
- At least 3 years of hands-on Salesforce experience. Sales Cloud is required; Service Cloud or Experience Cloud is a plus.
- Salesforce Certified Administrator is required. Salesforce Business Analyst, Platform App Builder or Sales Cloud Consultant certification is preferred.
Skills & Competencies
- Strong understanding of the Salesforce data model, security and sharing model, and Flow automation.
- Working knowledge of SOQL, Data Loader and data quality troubleshooting.
- Understanding of system integration concepts (APIs, middleware) and data flows between ERP and CRM.
- Experience with Agile delivery and tools such as Jira and ServiceNow.
- Strong analytical and problem-solving skills, with good attention to detail.
- Clear written and verbal communication, with the ability to explain technical topics in business terms.
- Ability to manage several priorities and work independently with minimal supervision.
- Comfortable working across cultures in a complex, matrixed regional organization.
- Fluent English is required. Mandarin or Japanese is a strong plus.
What else we look for (Preferred):
- Experience in the life sciences, medical device or another regulated industry.
- Familiarity with validated systems, GxP or Good Documentation Practices.
- Exposure to Salesforce AI capabilities (Einstein, Agentforce) or analytics tools such as Tableau.
Why Us?:
- Work on a strategic regional platform that directly supports commercial teams across Asia Pacific, Japan and Greater China.
- Grow your career in Salesforce and digital transformation within a collaborative, cross-regional team.
- Get exposure to new initiatives in CRM, integration, analytics and AI.
