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Reston, Virginia, United States
Onsite
Join ICF’s IT Modernization Team — Where Innovation Meets Impact
*Candidates residing within a 50-mile radius of Washington, DC, may be required to report onsite daily to a federal agency office in the DC area. Candidates who reside outside the 50-mile radius will be considered full-time remote and will not be required to report on site daily *
ICF’s IT Modernization division is a fast-growing, dynamic technology organization seeking an experienced Business Analyst to lead requirements definition, facilitate Agile ceremonies, drive process improvements, and guide cross-functional teams through the delivery lifecycle. This role requires strong analytical capability, advanced communication skills, and the ability to challenge assumptions to ensure clarity and accuracy in requirements.
This role supports the United States Treasury Common Services Center – Technology Services.
What You’ll Do as a Senior Business Analyst
The Business Analyst will serve as a strategic partner to both business stakeholders and technical teams, leading the analysis, documentation, prioritization, and delivery of business and system requirements. This role is responsible for facilitating collaboration across teams, driving clarity in requirements, coordinating testing efforts, and supporting the delivery of high-quality functionality within each sprint cycle. The Business Analyst will mentor junior analysts, coordinate testing efforts, and support prioritization and planning activities across the program. A successful candidate should exhibit strong leadership abilities, advanced analytical skills, and a commitment to excellence.
Requirements Management
Lead requirements-gathering sessions to ensure timely and complete elicitation.
Write detailed user stories and acceptance criteria.
Ensure requirements meet the SMART standard (Specific, Measurable, Achievable, Relevant, Time-bound).
Challenge business assumptions and facilitate clarification of requirements.
Document updates to business processes, workflows, and requirements.
Obtain approvals for user stories, User Acceptance Testing (UAT), and production deployments.
Backlog & Planning
Participate in backlog grooming sessions to prepare items for estimation and sprint planning.
Work with the business team and Project Manager to prioritize the product backlog.
Assist in the development of the project roadmap, scheduling, and resource planning.
Cross-Team Collaboration
Act as the liaison between business stakeholders and the development team.
Provide direction to other analysts and delegate tasks when needed.
Collaborate with project and program teams to coordinate communications such as mass emails.
Work with team members to ensure commitments are delivered within each sprint cycle.
Support QA efforts by coordinating or participating in testing to reduce defects.
Client & Stakeholder Engagement
Deliver sprint review demonstrations and communicate release information to clients.
Research and address business inquiries in a timely manner.
Communicate progress, risks, and requirement changes to stakeholders.
Analyze and categorize client findings (defects, enhancements, new requirements).
Documentation & Reporting
Prepare and maintain User Guides, SOPs, FAQs, and process documentation.
Create and update weekly project or program reports.
Generate change request (CR) notes and notify clients of released functionality.
Team & Program Support
Participate in Sprint Retrospectives and provide actionable feedback.
Assist the help desk by providing information to support case resolution.
Identify improvement opportunities and recommend solutions.
Mentor junior analysts and support their skill development.
Seek mentorship to support continued professional growth.
Take ownership of assigned work and consistently deliver high-quality results.
Salesforce Business Analyst – Qualifications
Basic Qualifications
3+ years of demonstrated experience in business analysis within an Agile environment.
3+ years of proven ability to lead requirements sessions, mentor junior staff, and manage cross-team collaboration.
2+ years of experience supporting Salesforce or similar CRM platforms.
Must be able to obtain and maintain a Public Trust clearance.
US Citizenship is required (required by the federal government for this position).
MUST RESIDE IN THE United States (U.S.) and the work MUST BE PERFORMED in the United States (U.S.) as this work is for a federal contract and laws do apply.
Preferred Certifications and experience
Bachelor’s degree in Business, Information Systems, or a related field (or equivalent experience).
Certified ScrumMaster (CSM)
Product Owner / Product Manager (POPM)
SAFe Advanced Scrum Master (SASM)
Salesforce Business Analyst Certification
Salesforce System Administrator Certification.
Exceptional analytical, communication, and documentation skills.
Strong organizational abilities and proficiency in managing competing priorities.
Why Join ICF
At ICF, you’ll have the opportunity to work on impactful projects that transform how Federal agencies serve the public. We foster a collaborative, innovative environment where your ideas are valued, your growth is encouraged, and your work makes a real difference.
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Working at ICF
ICF is a global advisory and technology services provider, but we’re not your typical consultants. We combine unmatched expertise with cutting-edge technology to help clients solve their most complex challenges, navigate change, and shape the future.We can only solve the world's toughest challenges by building a workplace that allows everyone to thrive. We are an equal opportunity employer. Together, our employees are empowered to share their expertise and collaborate with others to achieve personal and professional goals. For more information, please read our EEO policy.
We will consider for employment qualified applicants with arrest and conviction records.
Reasonable Accommodations are available, including, but not limited to, for disabled veterans, individuals with disabilities, and individuals with sincerely held religious beliefs, in all phases of the application and employment process. To request an accommodation, please email Candidateaccommodation@icf.com and we will be happy to assist. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.
Read more about workplace discrimination rights or our benefit offerings which are included in the Transparency in (Benefits) Coverage Act.
At ICF, we are committed to ensuring a fair interview process for all candidates based on their own skills and knowledge. As part of this commitment, the use of artificial intelligence (AI) tools to generate or assist with responses during interviews (whether in-person or virtual) is not permitted. This policy is in place to maintain the integrity and authenticity of the interview process.
However, we understand that some candidates may require accommodation that involves the use of AI. If such an accommodation is needed, candidates are instructed to contact us in advance at candidateaccommodation@icf.com. We are dedicated to providing the necessary support to ensure that all candidates have an equal opportunity to succeed.
Pay Range - There are multiple factors that are considered in determining final pay for a position, including, but not limited to, relevant work experience, skills, certifications and competencies that align to the specified role, geographic location, education and certifications as well as contract provisions regarding labor categories that are specific to the position.
The pay range for this position based on full-time employment is:
$67,355.00 - $114,503.00Nationwide Remote Office (US99)