Description
Summary:
The Digital Product Senior Manager is responsible for the overall vision of a set of multiple strategic initiatives, initiatives are broken down to defined EPICs and features and may manage a team of Digital Product Managers/Digital Analysts. This position collaborates with business segment product leaders and UX leads to define MVPs. Engages Legal, Risk and Compliance to obtain approval on all features, participates in architecture and UX wire reviews to ensure features are properly defined and approved for execution.
Duties and Responsibilities:
- Identify business challenges and opportunities for improvement using data analytics, as well as customer/colleague feedback and pain points.
- Understand complex processes and systems in-depth for those transactions/experiences for which you are responsible.
- Conduct industry benchmarking and experience comparison with other banks and fintech capabilities.
- Define Objectives and Key Results (OKR’s) for a given initiative.
- Build a roadmap for the initiative to deliver on business outcomes.
- Define EPICs, features, and MVPs to deliver on defined OKR’s
- Have an end to end understanding of the initiative and how it fits into the Digital ecosystem.
- Lead in feature definition and acceptance criteria.
- Partner with colleagues across Huntington to develop a hypothesis about the root cause and collaborate on the enhancement roadmap.
- Lead discussions in partnership with Solution Architects and UX leads, understand trade-off’s and how they impact customer experience.
- Work with Legal, Risk and Compliance for approval on feature.
- Drive cross functional teams, across business, design, technology towards a common goa
- Work with agile teams to iterate and build; focus on prioritizing the business value from different pieces of the work.
- Improve speed to market for those features that will drive the most value to the company.
- Work with external vendors when appropriate.
- Partner with implementation teams to roll out initiatives flawlessly for customers and colleagues.
- Measure performance against expectations; revisit analysis and strategy to modify approach when a variance is recognized.
- May manage team of Digital Product Managers and/or Analysts.
- Perform other duties as assigned.
Basic Qualifications:
- Bachelor's Degree
- 7+ years of Online/Mobile Digital Experience or Digital project delivery experience.
- Experience leading Agile Delivery teams.
- Experience with Financial Services, Banking, Products, etc.
Preferred Qualifications:
- Experience in leading teams (5-10 member), user testing and data analysis to improve customer experiences
- Digital product management or delivery experience in e-commerce, digital messaging, identity and access management, digital money movement, or customer self-service
- Strong analytical skills and familiarity with the Software Delivery Lifecycle
- Understanding and experience with Fintech solutions including payments, deposit originations, lending originations, servicing
- Experience with vendor management
- Experience with desktop and mobile web, mobile apps, and alerts
- User-centered design and usability expertise
- Self-starter who develops plans and is committed to hitting delivery dates
- Strong analytical skills and familiarity with the Software Delivery Lifecycle
- Must have excellent written and verbal (face-to-face and phone) communication skills including professional grammar and demeanor Ability to develop working relationships with individuals at all levels of an organization
- Strong organizational skills and attention to detail
Exempt Status: (Yes = not eligible for overtime pay) (No = eligible for overtime pay)
Yes
Workplace Type:
Office
Our Approach to Office Workplace Type
Certain positions outside our branch network may be eligible for a flexible work arrangement. We’re combining the best of both worlds: in-office and work from home. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. Remote roles will also have the opportunity to come together in our offices for moments that matter. Specific work arrangements will be provided by the hiring team.
Huntington is an Equal Opportunity Employer.
Tobacco-Free Hiring Practice: Visit Huntington's Career Web Site for more details.
Note to Agency Recruiters: Huntington Bank will not pay a fee for any placement resulting from the receipt of an unsolicited resume. All unsolicited resumes sent to any Huntington Bank colleagues, directly or indirectly, will be considered Huntington Bank property. Recruiting agencies must have a valid, written and fully executed Master Service Agreement and Statement of Work for consideration.
