This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Salesforce Consultant (US Shift) based in India.
This is a senior Salesforce consulting opportunity focused on optimizing CRM capabilities across Sales, Marketing, Customer Service, and Analytics.
You will own platform strategy, administration, automation, integrations, and continuous improvement initiatives aligned with business priorities.
The role combines hands-on Salesforce expertise with enterprise-level CRM governance, data quality, and stakeholder management.
You will also help shape AI-enabled CRM capabilities, including predictive insights, intelligent automation, personalization, and forecasting.
Working across business, data, and technology teams, you will translate operational needs into scalable CRM solutions.
The position offers the opportunity to influence user adoption, improve business efficiency, and strengthen the organization's broader CRM ecosystem.
This role is ideal for an experienced Salesforce professional who can operate strategically while remaining close to platform delivery and optimization.
Accountabilities
- Own and manage the Salesforce CRM environment across Sales, Marketing, Customer Service, Analytics, and related business functions.
- Define and maintain the CRM roadmap, platform priorities, and long-term strategy in alignment with organizational goals.
- Lead Salesforce administration, configuration, automation, integrations, enhancements, and ongoing platform optimization.
- Drive CRM data governance, data quality standards, validation processes, and reliable information management.
- Partner with Data and Technology teams to support enterprise integrations, APIs, middleware, ERP connectivity, and AI initiatives.
- Improve Salesforce workflows, dashboards, reporting, and business processes to increase operational efficiency and visibility.
- Support lead lifecycle management, customer segmentation, campaign execution, and other CRM-driven business processes.
- Enable AI-powered CRM capabilities such as predictive analytics, intelligent recommendations, forecasting, personalization, and automation.
- Evaluate opportunities to leverage Salesforce AI capabilities and emerging technologies to improve customer experience and business performance.
- Drive user adoption through training, enablement, documentation, and change-management initiatives.
- Manage Salesforce releases, enhancements, platform performance, and continuous improvement activities.
- Collaborate with internal stakeholders and external vendors to define requirements, deliver CRM initiatives, and resolve platform challenges.
- Provide leadership and mentorship to CRM administrators, analysts, and other team members involved in Salesforce initiatives.
Requirements
- 8+ years of hands-on Salesforce experience in roles such as Salesforce CRM Manager, Product Owner, Senior Administrator, Consultant, or a similar position.
- Strong expertise in Salesforce Sales Cloud and Service Cloud.
- Experience with Salesforce Marketing Cloud is preferred.
- Proven experience implementing AI-enabled CRM capabilities, including Einstein, predictive analytics, recommendation engines, intelligent automation, and related Salesforce technologies.
- Strong understanding of CRM architecture, data governance, integrations, data quality, workflows, and enterprise platform ecosystems.
- Experience working with ERP systems, APIs, middleware, and complex enterprise data environments.
- Demonstrated ability to support and collaborate with Sales, Marketing, Customer Service, Analytics, Data, and Technology teams.
- Strong experience managing CRM data quality, automation, validation, workflows, and business processes.
- Salesforce Administrator certification is mandatory.
- Experience with Salesforce Lightning Web Components and related platform capabilities is desirable.
- Strong stakeholder-management and communication skills, with the ability to translate business needs into practical technical solutions.
- Proven ability to lead cross-functional CRM initiatives and influence stakeholders across different levels of an organization.
- Experience mentoring or managing CRM administrators, analysts, or other Salesforce professionals.
- Bachelor's degree in Business, Information Systems, Computer Science, Data Science, or a related field.
- Strong analytical and problem-solving skills with a focus on continuous platform improvement.
- Ability to work the required US-aligned shift from 6:30 PM to 3:30 AM IST.
Benefits
- Competitive annual compensation of approximately ₹2,500,000–₹3,500,000, depending on experience and qualifications.
- Fully remote work arrangement from India.
- Opportunity to work on enterprise-scale Salesforce transformation and AI-enabled CRM initiatives.
- Exposure to cross-functional projects spanning Sales, Marketing, Customer Service, Analytics, Data, and Technology.
- Opportunity to influence CRM strategy, platform architecture, automation, and business process transformation.
- Collaborative environment with opportunities to work with internal stakeholders and external technology partners.
- Career growth through ownership of strategic CRM initiatives and continuous Salesforce platform innovation.
- Opportunity to contribute to AI-driven automation, predictive insights, personalization, and next-generation CRM capabilities.
How Jobgether works:
We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.
We appreciate your interest and wish you the best!
Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.
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