Ready to take your career global?
Make your mark at one of the biggest names in payments. We’re looking for an Lead Analyst - Sales Ops to join our ever-evolving Enterprise Operations Team and help us unleash the potential of every business.
What you’ll own
We are seeking a skilled Salesforce CRM Administrator to join our Enterprise Operations team based in India, supporting the enterprise-wide implementation, administration, and optimisation of Salesforce across Enterprise (LOB). This role is responsible for ensuring the Salesforce platform remains stable, secure, user-friendly, and aligned with evolving business needs.
You will work closely with business stakeholders, business analysts, architects, developers, and end users to support the day-to-day operation of Salesforce, drive platform adoption, and continuously improve processes across the customer lifecycle. This role requires a strong understanding of Salesforce administration, user support, data management, and platform configuration, combined with a passion for delivering exceptional user experiences.
- Administer and support Salesforce environments, ensuring platform availability, security, and optimal performance.
- Configure and maintain Salesforce functionality including objects, fields, page layouts, record types, validation rules, flows, dashboards, and reports.
- Manage user accounts, profiles, permission sets, sharing rules, and security controls in accordance with governance standards.
- Support end users by troubleshooting issues, resolving service requests, and providing guidance on Salesforce capabilities and best practices.
- Collaborate with business stakeholders to gather requirements and implement configuration-based solutions.
- Create and maintain reports, dashboards, and analytics that provide meaningful business insights.
- Support data quality initiatives through data cleansing, deduplication, validation, and governance activities.
- Assist with user onboarding, training, adoption, and change management activities.
- Work within Agile delivery teams to deliver enhancements and incremental value across the platform.
- Manage and track work items using JIRA, ensuring clear documentation and traceability of requests and solutions.
- Support testing activities, release management, and deployment validation across Salesforce environments.
- Identify opportunities to automate manual processes using Salesforce Flows and other declarative platform capabilities.
- Collaborate with developers and architects to ensure configuration changes align with platform standards and long-term architectural goals.
- Support ongoing optimisation and adoption of Salesforce capabilities including Agentforce, Data Cloud, and Experience Cloud.
What you bring
- Minimum 3+ years of Salesforce Administration experience supporting enterprise Salesforce environments.
- Hands-on experience administering Sales Cloud and/or Service Cloud environments.
- Strong understanding of Salesforce configuration capabilities including:
- Flows
- Object and field management
- Validation rules
- Page layouts
- Record types
- Permission sets and profiles
- Reports and dashboards
- Experience managing Salesforce user access, security models, and data governance processes.
- Proven ability to troubleshoot system issues and provide effective user support in a fast-paced environment.
- Experience with Salesforce data management tools including Data Loader and data quality processes.
- Additional experience with, or willingness to learn:
- Agentforce
- Data Cloud / Data 360
- Experience Cloud
- Tableau
- MuleSoft
- Understanding of Salesforce release management, testing, and deployment processes.
- Knowledge of Agile delivery methodologies, including Scrum, Kanban, and SAFe Agile.
- Salesforce Administrator Certification is highly desirable.
- Strong attention to detail and commitment to maintaining high-quality platform standards.
- Excellent communication and stakeholder management skills with the ability to work effectively across business and technical teams.
- Strong problem-solving abilities and a proactive approach to continuous improvement
About the team
Our inclusive and global teams win together every day. We’re proud to have the best minds in the industry, who you can learn from as you grow your career. The people, the energy, the connections – it’s unmatched. Come and be part of an ever-evolving company and get dynamic opportunities that go beyond borders.
What makes a Globalpayer?
Globalpayers think like a client, act like an owner and win as one team. We’re curious and innovative – always finding better ways to deliver impact. We empower each other to make decisions, and it’s our passion that drives excellence in everything we set out to do.
Does this sound like you? Then you sound like a Globalpayer. Apply now to take your career global.
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