Salesforce Data Steward

Join Tricentis as a Salesforce Data Steward, responsible for the accuracy, consistency, and reliability of data across our Salesforce platform. You'll act as the guardian of our data standards and governance policies, partnering with business teams, admins, and technical stakeholders to keep our CRM data clean, trustworthy, and ready to support the organization's data strategy.

Who We Are

Tricentis is a global leader in continuous testing and quality engineering. The Tricentis AI-based, continuous testing portfolio of products provides a new and fundamentally different way to perform software testing, an approach that's totally automated, codeless, and intelligently driven by AI. It addresses both agile development and complex enterprise apps, enabling enterprises to accelerate their digital transformation by dramatically increasing software release speed, reducing costs, and improving software quality.

Widely credited for reinventing software testing for DevOps, cloud, and enterprise applications, Tricentis has been recognised as a leader by all major industry analysts, including Forrester, Gartner, and IDC. We empower innovators to push the boundaries of software testing, fostering a global community of continuous learners who pioneer AI-powered, highly performant, highly secure end-to-end testing tools that accelerate our customers' time to market, including the largest brands in the world.

About the Role

The Salesforce Data Steward is a data-focused role for someone who combines strong governance instincts with hands-on Salesforce know-how and a practical understanding of how CRM data supports the business.

You will work closely with Sales Operations, Marketing, Finance, and the Salesforce admin team to maintain data standards, resolve quality issues, and support the platform as it scales. You'll help define what "good" data looks like, keep it that way through audits and remediation, and make sure new fields, objects, and integrations don't undermine the integrity of the system.

This role is ideal for someone who is detail-oriented, process-minded, and comfortable moving between operational teams and technical stakeholders. You should be able to spot a data quality issue at a glance, explain why it matters in business terms, and work with others to fix it at the root.

Key Responsibilities

Data Governance & Quality

• Maintain and enforce data governance standards and naming conventions across Salesforce.
• Monitor data quality through dashboards, reports, and audits; identify and resolve data integrity issues.
• Manage duplicate remediation, including merging, cleansing, and standardization.
• Manage data bulk uploads on behalf of business teams.

Operational Stewardship

• Serve as the primary point of contact for data-related questions, issues, and escalations.
• Support Salesforce Admins by validating new fields, objects, and workflows for data consistency.
• Ensure that integrations and data imports follow governance rules and maintain system integrity.
• Document and maintain data dictionaries, process maps, and governance guidelines.

Cross-Functional Collaboration

• Partner with Sales Operations, Marketing, and Finance teams to understand data needs and ensure alignment.
• Work with the Salesforce team to support enhancements, releases, and system changes.
• Train end users on data best practices, proper usage of Salesforce fields, and data hygiene expectations.

Analytics & Reporting

• Build and maintain reports and dashboards that monitor data quality and business KPIs.
• Analyze trends in data issues and recommend process improvements.

Who You Are

• A data steward first, you understand why clean, consistent data matters and take pride in keeping it that way.
• Detail-oriented and analytical, with a knack for spotting patterns and root causes behind data issues.
• Comfortable working across Sales Operations, Marketing, Finance, and technical teams.
• Skilled at translating data problems into clear, practical guidance for non-technical users.
• Energised by governance, process improvement, and the moments when better data leads to better decisions.
• Able to manage competing priorities and stay effective as the platform evolves.
• Collaborative and pragmatic, someone who wants to solve problems with colleagues, not just enforce rules.

Required Qualifications

• Strong understanding of data governance practices, data modeling, and CRM best practices.
• Excellent attention to detail and analytical skills.
• Strong communication skills with the ability to train and influence non-technical users.
• Ability to work cross-functionally and manage competing priorities.

Nice to Have

• Basic working knowledge of Salesforce.
• Basic querying skills, including SQL and Salesforce reporting.
• Experience with data quality tools such as DemandTools.
• Background in sales operations, marketing operations, or customer success operations.

Why Tricentis?

Tricentis Core Values:

At Tricentis, we strive for success while inspiring those around us by knowing what we need to achieve and how we'll achieve it. Our core values serve as our guiding light to drive our every action and define our ways of working so that we can create and enjoy a successful journey and reach higher heights together.

• Demonstrate Self-Awareness: Own your strengths and limitations.
• Finish What We Start: Do what we say we are going to do.
• Move Fast: Create momentum and efficiency.
• Run Towards Change: Challenge the status quo.
• Serve Our Customers & Communities: Create a positive experience with each interaction.
• Solve Problems Together: We win or lose as one team.
   Think Big & Believe: Set extraordinary goals and believe you can achieve them.
   

Why You'll Love Working at Tricentis (CZ):

• Flexible working schedule (no core hours)
• Learning and career growth opportunities
• 25 days of paid time off
• 3 Sick Days
• 2 days of paid Volunteering Leave per year to get involved in your local community or in a cause that matters to you
• Hybrid work environment with home-office allowance
• Meal allowance
• Pension Contribution
• Life & Disability Insurance
• Paid Sickness Leave
• A team of passionate professionals who are experts in their fields
• Events for employees to learn, celebrate, and socialize (training sessions, hackathons, parties, sports events, board game gatherings, BBQs), and much more

Tricentis is proud to be an equal opportunity workplace. Qualified applicants will receive consideration for employment without regard to race, color, ethnicity, gender, religious affiliation, age, sexual orientation, socioeconomic status, or physical and mental disability and other statuses protected by law.

Global Sanctions Compliance

We comply with all applicable global sanctions and export control laws. Candidates must not be listed on any government restricted party lists (including OFAC SDN List and U.S. Commerce Department restricted lists) and must certify that their employment would not violate any sanctions or export control regulations. Candidates must notify us of any changes to their status during the application process or subsequent employment.