Industry/Sector
Not Applicable
Specialism
Salesforce
Management Level
Senior Associate
Job Description & Summary
At PwC, our people in business application consulting specialise in consulting services for a variety of business applications, helping clients optimise operational efficiency. These individuals analyse client needs, implement software solutions, and provide training and support for seamless integration and utilisation of business applications, enabling clients to achieve their strategic objectives.
As a Salesforce consulting generalist at PwC, you will possess a broad range of consulting skills and experience across various Salesforce applications. You will provide consulting services to clients, analysing their needs, implementing software solutions, and offering training and support for effective utilisation of Salesforce applications. Your versatile knowledge will allow you to assist clients in optimising operational efficiency and achieving their strategic objectives.
Focused on relationships, you are building meaningful client connections, and learning how to manage and inspire others. Navigating increasingly complex situations, you are growing your personal brand, deepening technical expertise and awareness of your strengths. You are expected to anticipate the needs of your teams and clients, and to deliver quality. Embracing increased ambiguity, you are comfortable when the path forward isn’t clear, you ask questions, and you use these moments as opportunities to grow.
Examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to:
- Respond effectively to the diverse perspectives, needs, and feelings of others.
- Use a broad range of tools, methodologies and techniques to generate new ideas and solve problems.
- Use critical thinking to break down complex concepts.
- Understand the broader objectives of your project or role and how your work fits into the overall strategy.
- Develop a deeper understanding of the business context and how it is changing.
- Use reflection to develop self awareness, enhance strengths and address development areas.
- Interpret data to inform insights and recommendations.
Uphold and reinforce professional and technical standards (e.g. refer to specific PwC tax and audit guidance), the Firm's code of conduct, and independence requirements.
The Opportunity
- When you join PwC Acceleration Centers (ACs), you step into a pivotal role focused on actively supporting various Acceleration Center services, from Advisory to Assurance, Tax and Business Services. In our innovative hubs, you’ll engage in challenging projects and provide distinctive services to support client engagements through enhanced quality and innovation. You’ll also participate in dynamic and digitally enabled training that is designed to grow your technical and professional skills.
- As part of the Business Application Consulting team you will design, implement, and enhance scalable Salesforce solutions that improve operational efficiency. As a Senior Associate, you will analyze complex problems, mentor junior team members, and build meaningful client relationships while navigating evolving and ambiguous situations.
Responsibilities
- Design and implement scalable Salesforce solutions to enhance operational effectiveness
- Analyze intricate problems and provide impactful solutions
- Mentor junior team members to foster their professional growth
- Build and maintain positive relationships with clients
- Navigate ambiguous situations to deliver favorable results
- Collaborate with stakeholders to gather and interpret requirements
- Enhance processes related to Salesforce Field Service and scheduling
- Maintain adherence to Salesforce compliance and security standards
What You Must Have
- Bachelor's Degree
- 4 years of experience
- Oral and written proficiency in English required
What Sets You Apart
- Bachelor's Degree in BE, B Tech, MCA, M.Sc, M.E, M.Tech preferred
- Salesforce certifications such as Service Cloud Consultant preferred
- Designing Agentforce workflows and automation skills
- API integration and workflow automation capabilities
- Familiarity with integration platforms and data management practices
- Hands-on experience with Lightning Web Components and Apex development
- Implementation experience with Salesforce Field Service
- Experience in Field Service execution and FSL Mobile customization
- Experience in scheduling optimization and dispatch processes
Travel Requirements
Job Posting End Date
