Industry/Sector
Not Applicable
Specialism
Salesforce
Management Level
Senior Associate
Job Description & Summary
The Opportunity
Join our Acceleration Center India and help shape the future of business for our diverse client portfolio across geographies and jurisdictions. You’ll work at the heart of global teams across Advisory, Assurance, Tax and Business Services—solving real client challenges through connected collaboration. We’ll help you grow your skills so you can go further. With hands-on learning, cutting-edge tools and an inclusive culture, this is your opportunity to do inspiring work that makes a difference—every day.
As a Salesforce LwC-Omnistudio-SA you will support client service engagements within our Advisory practice, bringing together Salesforce Lightning Web Components and OmniStudio to help shape and deliver technology solutions that align with business needs. As a Senior Associate you will analyze complex issues, manage assigned workstreams, interpret feedback, and guide junior team members while developing meaningful client connections and a deeper understanding of the business context. In this role at PwC, you will contribute to Salesforce Service Cloud implementation and configuration efforts, help translate service needs into practical digital solutions, and apply your technical skills to support case management, customer service delivery, and field service operations.
Responsibilities
- Implementing and configuring Salesforce Lightning Web Components and OmniStudio solutions to support service technology initiatives
- Analyzing client service processes and case management needs to translate business requirements into system design and build activities
- Developing and testing application components, integrations, and automation within Salesforce Service Cloud environments
- Reviewing configuration choices, data flows, and issue resolution paths to validate functionality and support user adoption
- Collaborating with client stakeholders to gather requirements, refine user stories, and adjust solution design based on feedback
- Supporting deployment planning, release activities, and post-launch stabilization for Salesforce technology implementations
- Documenting technical decisions, configuration details, and support procedures for ongoing system maintenance
- Guiding junior team members on development tasks, code reviews, and troubleshooting approaches across assigned workstreams
What You Must Have
- At least a Bachelor's degree
- At least 3 years of experience
- Oral and written proficiency in English required
What Sets You Apart
- Preference for at least one of the following fields of study: Computer and Information Science,Management Information Systems
- At least one of the following: Salesforce Certified Administrator; additional Salesforce certifications such as Business Analyst, Advanced Administrator, Platform App Builder, or other role-relevant Salesforce Cloud certifications
- Demonstrating Salesforce Service Cloud delivery experience in client-facing engagements
- Applying Lightning Web Components and OmniStudio within Salesforce implementations
- Translating business needs into Salesforce requirements and configuration
- Supporting case management, field service, and service operations improvements
- Mentoring junior team members while navigating complex client work
Travel Requirements
Not Specified
Job Posting End Date
