Salesforce LwC-Omnistudio - Sr Associate

Industry/Sector

Not Applicable

Specialism

Salesforce

Management Level

Senior Associate

Job Description & Summary

The Opportunity

Join our Acceleration Center India and help shape the future of business for our diverse client portfolio across geographies and jurisdictions. You’ll work at the heart of global teams across Advisory, Assurance, Tax and Business Services—solving real client challenges through connected collaboration. We’ll help you grow your skills so you can go further. With hands-on learning, cutting-edge tools and an inclusive culture, this is your opportunity to do inspiring work that makes a difference—every day.

As a Salesforce LwC-Omnistudio - Sr Associate you will support client service engagements focused on Salesforce development and implementation, including Lightning Web Components and Omnistudio solutions within our Advisory practice. As a Senior Associate you will analyze complex issues, manage assigned workstreams, guide junior team members, and build meaningful client connections while developing a deeper understanding of the business context and the Salesforce platform. In this role at PwC, you will help design, configure, and deliver service technology solutions that support customer service, case management, field service, and issue resolution, while bringing a client-focused mindset and clear communication to each stage of the work.

PwC Acceleration Center India offers the chance to contribute to Salesforce services that support service transformation across commercial and service excellence initiatives. In this role at PwC, you will use your technical skills in Salesforce, LWC, and Omnistudio to interpret feedback, respond to changing priorities, and contribute to deliverables that support client goals and internal delivery needs.

Responsibilities

- Implementing Salesforce Lightning Web Components and Omnistudio solutions to support service technology initiatives
- Configuring Salesforce Service Cloud features for case management, service operations, and issue resolution
- Translating client requirements into technical designs, user stories, and solution updates
- Developing and testing application enhancements across Salesforce platform components and integrated systems
- Analyzing process gaps and recommending workflow improvements that streamline service delivery
- Supporting technical implementation activities, defect resolution, and release readiness across assigned workstreams
- Reviewing deliverables for alignment with solution design, platform standards, and project objectives
- Guiding junior team members through technical tasks, issue triage, and task planning

What You Must Have

- At least a Bachelor's degree
- At least 3 years of experience
- Oral and written proficiency in English required

What Sets You Apart

- Preference for at least one of the following fields of study: Computer and Information Science,Management Information Systems
- At least one of the following: Salesforce Certified Administrator; additional Salesforce certifications such as Business Analyst, Advanced Administrator, Platform App Builder, or other role-relevant Salesforce Cloud certifications
- Demonstrating Salesforce Lightning Web Components and OmniStudio configuration experience
- Applying Service Cloud implementation knowledge across case management workflows
- Translating client needs into technical requirements and solution designs
- Mentoring junior team members while navigating ambiguous project work
- Collaborating across teams to support service technology delivery

Travel Requirements

Not Specified

Job Posting End Date