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United States
Remote only
Not Available
Salesforce QA — Service Cloud Voice & Amazon Connect
Are you energized by making sure complex Salesforce solutions work exactly the way clients need them to? This role is a great fit for someone who enjoys testing Salesforce Service Cloud Voice, Amazon Connect, and integrated enterprise platforms while helping teams deliver high-quality, reliable customer experience solutions.
About the Role
The Salesforce QA role is focused on supporting quality assurance across Salesforce Service Cloud Voice, Service Cloud, Experience Cloud, and Amazon Connect implementations. This person will design and execute test strategies, validate Salesforce functionality and integrations, support automated testing, and partner closely with business analysts, developers, architects, and project teams throughout the delivery lifecycle. We’re looking for someone with strong Salesforce QA experience, hands-on Service Cloud Voice and Amazon Connect exposure, and the ability to support testing across complex enterprise environments.
Who we are
FormativGroup is a PE-backed Salesforce consulting and implementation partner helping organizations transform how they work through strategy, solution design, implementation, and ongoing platform support. We partner with clients to deliver scalable cloud technology solutions that align business needs, technical architecture, and long-term growth. Our teams bring together Salesforce expertise, delivery discipline, and a collaborative approach to help clients move from vision to execution.
What you do
What you bring
Location and Work Authorization
We are committed to pay equity and transparency. The compensation range for this position represents our good faith estimate of the range we reasonably expect to pay for this role at the time of posting. The actual compensation offered will be determined based on factors such as the candidate’s experience, skills, education, work location, and internal equity.
In addition to base pay, employees may be eligible for discretionary bonuses, commissions, or other incentive programs, as well as a comprehensive benefits package that includes medical, dental, vision, 401(k), paid time off, etc.
FormativGroup operates within the critical middle layer of business technology, where applications and systems connect infrastructure to business processes. We are specialists who help the middle market take full advantage of their technology investments with deep, industry-centric expertise, all in one place, to unify fragmented systems. With deep technical expertise across cloud architecture, system integration, AI, and data strategy, we bridge the gap between business goals and modern platforms.
FormativGroup is an equal opportunity employer providing opportunities to applicants and employees without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
ADA Specifications: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.
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