This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Salesforce Senior Associate Consultant based in India.
This is a customer-focused consulting opportunity centered on Salesforce configuration, integration development, and technology implementation within the legal technology space.
You will work directly with clients to understand their business processes and translate their needs into effective, scalable technology solutions.
The role combines hands-on implementation, technical troubleshooting, stakeholder management, and continuous process improvement.
You will collaborate closely with Product, Engineering, and customer teams to ensure successful implementations and responsive issue resolution.
You will also have the opportunity to expand your expertise across a range of legal technology platforms and applications.
Success in this role requires strong technical judgment, clear communication, and the ability to balance multiple client priorities.
This is a fully remote position offering the opportunity to support sophisticated legal technology solutions while working with diverse stakeholders across India and beyond.
Accountabilities
- Configure, implement, integrate, and support Salesforce and other legal technology solutions according to customer requirements.
- Engage directly with clients to understand business processes, identify needs, and recommend appropriate Salesforce configurations and technology solutions.
- Lead or contribute to software implementation projects, ensuring solutions are delivered accurately, efficiently, and in line with agreed requirements.
- Troubleshoot application and configuration issues, identifying root causes and coordinating with technical teams when more complex intervention is required.
- Serve as a trusted bridge between customer needs and technical capabilities, translating business requirements into practical implementation solutions.
- Collaborate with Product and Engineering teams to communicate customer feedback, advocate for user needs, and identify opportunities for product enhancements.
- Develop and maintain clear documentation, training resources, implementation materials, and internal knowledge bases.
- Manage multiple implementation and support priorities while maintaining transparent, proactive communication throughout the customer lifecycle.
- Continuously develop knowledge of legal technology platforms such as Luminance, Litify, Agiloft, Ironclad, Onit, TeamConnect, iManage, and NetDocuments.
- Identify opportunities to streamline implementation and support processes and contribute to continuous improvement initiatives.
- Build strong working relationships with technical and non-technical stakeholders to ensure alignment, clarity, and high-quality outcomes.
- Support a customer-focused culture by maintaining a high standard of responsiveness, professionalism, and solution quality.
Requirements
- 6–8 years of professional experience in Salesforce configuration, implementation, integration development, or a closely related consulting environment.
- Strong hands-on experience configuring and supporting Salesforce solutions based on business and customer requirements.
- Proven experience with software implementation, client onboarding, application support, or technology consulting.
- Strong understanding of Salesforce integrations and the ability to troubleshoot technical and functional application issues.
- Experience gathering business requirements and translating business processes into appropriate technology configurations.
- Excellent communication skills, with the ability to explain technical concepts clearly to both technical and non-technical audiences.
- Strong stakeholder-management and client-facing skills, with the ability to build trusted relationships and manage expectations effectively.
- Experience collaborating across Product, Engineering, Support, and customer-facing teams.
- Strong analytical and problem-solving abilities, including a structured approach to troubleshooting and root-cause analysis.
- Excellent organizational skills and the ability to manage multiple priorities, projects, and customer requirements simultaneously.
- Strong documentation skills and experience creating user guides, training materials, technical documentation, or knowledge-base content.
- A continuous-improvement mindset and willingness to identify inefficiencies and recommend better ways of working.
- Adaptability and enthusiasm for learning new technologies and legal technology platforms.
- Experience in legal technology, legal operations, or related software solutions is advantageous.
- Ability to work independently and effectively in a fully remote environment.
- Customer-focused approach with strong attention to detail and commitment to delivering high-quality solutions.
Benefits
- Fully remote position that can be worked from anywhere in India.
- Opportunity to work on Salesforce implementations and integration projects within the legal technology sector.
- Exposure to a broad ecosystem of legal technology platforms and enterprise applications.
- Direct client interaction and opportunities to develop advanced consulting and stakeholder-management skills.
- Collaboration with Product, Engineering, and customer-facing teams on meaningful technology solutions.
- Opportunity to contribute to process improvements and shape implementation and support best practices.
- Exposure to complex business processes and technology challenges across legal and professional-services environments.
- Opportunity for continued professional growth through hands-on work with emerging technologies and platforms.
- Inclusive and collaborative work environment focused on respect, equal opportunity, and professional development.
- Opportunity to build expertise at the intersection of Salesforce, enterprise technology, consulting, and legal operations.
How Jobgether works:
We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.
We appreciate your interest and wish you the best!
Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.
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