Salesforce Support Specialist (Maternity Cover)

At Mitel, you will have the opportunity to help businesses connect, collaborate and provide better experiences for our customers. You will deliver valuable contributions in creating business success within our global organization utilizing your unique attributes, skills and experience.

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Overview:

We are seeking a hands-on Salesforce Administrator & Partner Portal Specialist to support and maintain Mitel's Salesforce ecosystem during a temporary parental leave coverage assignment.

The primary focus of this role is the day-to-day administration and support of Salesforce CRM and Salesforce Experience Cloud, including Level 1 and Level 2 user support, content management for the Partner Portal, and platform administration activities. The successful candidate will also contribute to business analysis activities, process improvements, and small enhancement initiatives in collaboration with business stakeholders and the Salesforce development team.

This role requires a service-oriented professional who can balance operational support, content management, and continuous platform improvement while working in a global environment.

Responsibilities:

Salesforce Administration & User Support:

• Perform routine Salesforce administration and configuration activities.

• Create and maintain reports, dashboards, workflows, validation rules, and automations.

• Maintain data quality through data maintenance and governance activities.

• Serve as primary contact for Salesforce Level 1 and Level 2 support requests.

• Analyze, troubleshoot, and resolve user issues in a timely manner.

• Manage user accounts, roles, profiles, permissions, and access rights.

• Document support procedures, configurations, and system changes.

Partner Portal & Content Management:

• Manage and maintain content within the Salesforce Experience Cloud Partner Portal.

• Ensure content accuracy, consistency, and compliance with governance standards.

• Coordinate content updates with business stakeholders and content owners.

• Create and publish structured content using appropriate formatting, images, and graphics.

• Coordinate translations and publication of multilingual content.

• Support marketing initiatives through timely content publication.

Application Management & Business Analysis:

• Support ongoing maintenance and continuous improvement of Salesforce applications.

• Gather, document, and analyze business requirements.

• Collaborate with business stakeholders to identify process improvements.

• Evaluate change requests and assess impacts on Salesforce processes and related systems.

• Work closely with the Salesforce development team on enhancements and bug fixes.

• Participate in backlog refinement, testing, and release activities.

• Stay current with Salesforce releases and recommend relevant platform improvements.

Requirements:

• 3+ years of experience in Salesforce Administration and user support.

• Strong knowledge of Salesforce Sales Cloud, Service Cloud, and Experience Cloud.

• Experience handling Level 1 and Level 2 support requests in a helpdesk environment.

• Experience with Salesforce Experience Builder and Salesforce CMS.

• Experience managing web content or portal content.

• Strong troubleshooting and analytical skills.

• Experience documenting business requirements and system processes.

• Familiarity with Jira and Agile/Scrum methodologies.

• Excellent verbal and written communication skills.

• Strong interpersonal skills and ability to collaborate effectively across global and cross-functional teams.

• Ability to communicate professionally and constructively with stakeholders at all organizational levels.

• Ability to work independently and manage multiple priorities.

• Demonstrated ability to work under pressure while maintaining a positive and solution-oriented approach.

• Business fluent English.

What we offer?

• Professional Growth in a Global Company

• Individual Career Path

• Knowledge Sharing Programs and Trainings

• Mentor Support

• Flexible Working Hours

• Home Office

• 26 Paid Vacation Days

• 5 Wellness Fridays Vacation

• Medical Care including Dental Care, Glasses, etc.

• Referral Bonus

• Food Vouchers

• Multisport Card

• Store Discounts

• Team Buildings and Company Events

• Lounge and Game Areas

• Metro Station next to the Office

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For more information, visit Why Mitel or follow us on LinkedIn here.

Mitel is committed to achieving workforce diversity and creating an inclusive working environment. Diversity makes sense for us, for our customers and for our future. We value different perspectives, skills and experiences, and welcome applications from all sections of the community.