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Phoenix, Arizona, United States
Remote only
Location: Remote (U.S.)
*Must be able to work Pacific time zone hours.
Leap Platform is seeking a Salesforce Systems Analyst to support and enhance our Salesforce environment while delivering an exceptional experience for users across the business.
In this role, you'll work closely with our Senior Salesforce Administrator, serving as a key resource for Salesforce support, troubleshooting, reporting, data management, and system administration. You'll help ensure Salesforce accurately reflects business processes, supports data-driven decisions, and operates efficiently for users around the globe.
This is an excellent opportunity for someone looking to grow their Salesforce expertise while gaining exposure to CRM administration, user support, reporting, automation, and business operations.
Leap Platform is a Go-To-Market-as-a-Service (GTMaaS) growth engine built to accelerate how software is sold, scaled, and sustained. As a wholly owned subsidiary of TD SYNNEX, Leap delivers a purpose-built GTM execution model designed to drive faster, more predictable growth.
Leap partners with the world’s leading software providers and takes complete ownership of the customer journey, driving consistency, accountability, and speed from first purchase to long-term growth. From buying and onboarding to support and renewal, customers engage one team and one accountable partner focused on results.
Salesforce Support & Troubleshooting
Serve as a primary point of contact for Salesforce users and support requests.
Investigate, troubleshoot, and resolve system issues while escalating complex problems when needed.
Partner with users to understand challenges, identify root causes, and recommend solutions.
Support user adoption and provide guidance on Salesforce best practices.
Reporting & Data Management
Build and maintain Salesforce reports, dashboards, and homepage components.
Fulfill business reporting requests and ensure consistency of key metrics.
Perform data audits, cleansing, deduplication, bulk updates, and ongoing maintenance.
Monitor and maintain data quality across Salesforce objects and processes.
Salesforce Administration
Support user management, record maintenance, field updates, page layouts, and configuration changes.
Assist with Salesforce security administration, including profiles, permission sets, roles, and access controls.
Support Salesforce Flows and automation within established governance standards.
Document system updates and maintain platform integrity.
Quality Assurance & Continuous Improvement
Participate in User Acceptance Testing (UAT) for enhancements and releases.
Validate system changes against business requirements before deployment.
Identify process improvements and opportunities to enhance the user experience.
Required Qualifications
1-3 years of experience supporting Salesforce, CRM systems, business applications, or related technologies.
Experience with reporting, data analysis, data validation, or database-related processes.
Strong problem-solving, analytical, and troubleshooting skills.
Excellent communication and customer service skills.
Ability to manage multiple priorities and work both independently and collaboratively.
High school diploma or equivalent.
Preferred Qualifications
Salesforce Administrator Certification preferred.
Equivalent Salesforce administration or support experience will be strongly considered.
Bachelor's degree in Information Systems, Computer Science, Mathematics, Statistics, Business Analytics, or a related field.
Experience with Salesforce reports, dashboards, profiles, permission sets, flows, and security models.
Experience supporting ticketing systems, technical support environments, or help desk operations.
Familiarity with SQL, data queries, or data manipulation tools is a plus.
You may be a great fit if you:
Enjoy solving technical and business process challenges.
Like working directly with users and helping them succeed.
Have a passion for data quality, reporting, and process improvement.
Want to expand your Salesforce knowledge and grow your career in CRM administration and business systems.
Thrive in a collaborative, fast-paced environment.
Supports global business users and primarily operates during Pacific Time business hours.
Occasional travel may be required.
Occasional non-standard work hours, overtime, or on-call support may be required based on business needs.
Leap Platform is a wholly owned subsidiary of TD SYNNEX.
#LEAP
At TD SYNNEX, our values guide everything we do: Together, We Own It, We Dare to Go, We Grow and Win, and above all, We Do the Right Thing. These principles shape how we work with each other, our partners, and our communities as we drive innovation and create lasting impact.
What’s In It For You?
Don’t meet every single requirement? Apply anyway.
At TD SYNNEX, we’re proud to be recognized as a great place to work and a leader in the promotion and practice of diversity, equity and inclusion. If you’re excited about working for our company and believe you’re a good fit for this role, we encourage you to apply. You may be exactly the person we’re looking for!
We are an equal opportunity employer and committed to building a team that represents and empowers a variety of backgrounds, perspectives, and skills. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity or expression, sexual orientation, protected veteran status, disability, genetics, age, or any other characteristic protected by law.
TD SYNNEX is an E-Verify company