Salesforce Systems Coordinator

Job Description

 

 

Job Responsibilities

• Administration & User Support
  • Serve as system administrator for Salesforce and related products.
  • Manage users, permissions, profiles, security settings, reports, dashboards, workflows, and automations.
  • Provide user support, training, documentation, and troubleshooting.
  • Conduct system audits, prepare for releases, evaluate new features, and maintain documentation.
  • Coordinate new development requests and enhancements with technical and functional teams.
• System Maintenance & Issue Resolution
  • Diagnose and resolve application issues and bugs.
  • Support upgrades, testing, integrations, data imports/exports, and data quality efforts.
  • Maintain data integrity, backups, and sandbox environments. Manage deployments with appropriate rollback plans.
  • Support production releases and occasional after-hours issue resolution.
• Project Support & Collaboration
  • Participate in project planning, requirements gathering, and solution design.
  • Collaborate with implementation partners
  • Evaluate and support AppExchange and third-party integrations (e.g., Brightspace D2L, SMS, telephony, form builders).
  • Contribute to Salesforce governance, strategy, and cross-center user groups.
  • Create and maintain dashboards, queries, and reports for marketing, recruiting, admissions, advising, and graduation.
  • Provide status updates and maintain task documentation.
• Other Duties as assigned

 

Required Qualifications

• Associate’s degree and two years of relevant experience; or a high school diploma or equivalent and four years of relevant experience.
• Appropriate college coursework or vocational/technical training may substitute at an equivalent rate for the required experience.

 

Preferred

• Salesforce Administrator certification (within 3 months).
• Experience with Salesforce administration, configuration, and user support.
• Strong problem-solving and communication skills.
• Experience in higher education CRM/SIS processes.

 

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Additional Information

Our client offers a comprehensive benefits package designed to support your health, financial well‑being, and work–life balance. Eligible employees may choose from a variety of medical, dental, and vision plans, along with life and disability coverage, flexible spending and health savings accounts, supplemental insurance options, and access to state‑administered retirement programs with employer contributions. Our client also provides generous paid time off through a variety of leave programs, in addition to 11 paid holidays per year for leave‑accruing employees.