Salvage Account Manager

Why work with Assurant?

Assurant redefines the boundaries of protection - safeguarding and servicing connected devices, homes, automobiles, and commercial equipment in partnership with the world’s most successful brands.

When you join Assurant, you will be part of a community that cares. A diverse and supportive team culture will see you challenge yourself and motivate you to think out of the box.

With more than 100 years’ industry expertise, we are trusted by over 300 million consumers worldwide. We support global businesses that are advancing the connected world for their customers, making technology more accessible and eco-friendly.

Some of the benefits you'll get working at Assurant include:

• International and Local mentoring programs
• Two recharge days, and a cultural day annually to support work/life balance and celebrating what's important to you
• Discounted Employee Share Purchase Program
• Diversity panels and employee resource groups
• 10 weeks company paid parental leave including superannuation contributions while on unpaid leave
• Development programs and support for higher education
• Novated vehicle leasing
• Volunteering leave to give back to the communities we serve

What's the role about?

Based in either our Melbourne or Sydney offices, the Salvage Account Manager is responsible for overseeing the end‑to‑end salvage lifecycle of devices recovered from retail stores and customers. This role ensures efficient collection, tracking, and return of salvage inventory to designated downstream partners for disposition, maximising recovery value while maintaining compliance with operational, contractual, and regulatory requirements. The role also drives process consistency, stakeholder coordination, and continuous improvement across the salvage workflow.

This role is responsible for:

• Manage end-to-end salvage lifecycle from collection to final disposition.
• Track and reconcile salvage inventory across systems and physical touch locations.
• Coordinate with the freight management team, repairers, and disposition vendors to meet SLAs.
• Develop strong understanding of systems supporting salvage processes.
• Maintain data accuracy, integrity, and consistency across all platforms.
• Analyse data to identify discrepancies, trends, and improvement opportunities.
• Identify and drive process improvements to maximise recovery value and efficiency.
• Act as key liaison between internal teams and external partners.
• Monitor KPIs and provide insights into performance, risks, and opportunities.

Does this sound like you?

• Strong understanding of salvage / recovery lifecycle processes (collection to disposition)
• Working knowledge of freight and logistics operations, including shipment coordination and SLA management
• Solid commercial acumen with understanding of cost, recovery value, and vendor performance
• Experience with systems and platforms used for inventory tracking, reconciliation, and reporting
• Understanding of retail/store operations, particularly returns and device handling processes + comfortable with occasional travel to stores
• Strong analytical and problem-solving skills, with ability to identify discrepancies and trends
• High attention to detail with focus on data accuracy and integrity
• Strong stakeholder management and communication skills across internal and external partners
• Curious mindset with a focus on continuous improvement and process optimization
• Ability to own and manage end-to-end operational processes

Interested? We've love to talk more...

Submit your resume and cover letter detailing your experiences and suitability for the role. The successful applicant will be subject to relevant background checks such as reference checks and a police check.

At Assurant, we celebrate the differences that make us who we are. By assembling extraordinary teams from a variety of races, religions, sexual orientations, gender identities, ages, experiences, and abilities, we’re able to better reflect the global communities where we live and work. By working to remove barriers, we ensure equity for everyone. The pursuit of inclusion rests with each of us. Because it’s only by listening to and representing the unique voices of every individual that we can innovate for all.

If you need a reasonable accommodation or adjustment at any stage of the hiring process, please contact us. We are committed to ensuring an accessible and equitable experience for all candidates.

For further information about Assurant, please visit our website at https://www.assurant.com/

Helping People Thrive in a Connected World
Connect with us. Bring us your best work and your brightest ideas. And we’ll bring you a place where you can thrive. Learn more at jobs.assurant.com.

What’s the culture like at Assurant?
Our unique culture is a big reason why talented people choose Assurant. Named a Best/Great Place to Work in 14 countries and awarded the Fortune America’s Most Innovative Companies recognition, we bring together top talent around the world. Although we have a wide variety of skills and experiences, we share common characteristics that are uniquely Assurant. A passion for service. An ability to innovate in practical ways. And a willingness to take chances. We call our culture The Assurant Way.

Company Overview
Assurant is a leading global business services company that supports, protects, and connects major consumer purchases. A Fortune 500 company with a presence in 21 countries, Assurant supports the advancement of the connected world by partnering with the world’s leading brands to develop innovative solutions and deliver an enhanced customer experience through mobile device solutions, extended service contracts, vehicle protection services, renters insurance, lender-placed insurance products, and other specialty products.

AI and Biometric Usage

Assurant supports the responsible use of Artificial Intelligence (AI), but we want to know the real you. Visit our AI Usage Guidelines page to understand what we expect from applicants regarding their use of AI during the application process. Since we would like to know the real you, we require that all of our virtual interviews be conducted on video. 

Employment is contingent upon completion of a required identity verification process, which may include biometric technology, where permitted by applicable law and subject to applicable notice and consent requirements. See our Privacy Notice to learn about Assurant’s privacy practices, including our use of AI-enabled technology, automated decision making, and biometric information.

Equal Opportunity Statement
Assurant is an Equal Employment Opportunity employer and does not use or consider race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected by federal, state, or local law in employment decisions.

Job Scam Alert
Please be aware that during Assurant's application process, we will never ask for personal information such as your Social Security number, bank account details, or passwords. Learn more about what to look out for and how to report a scam here.