We are looking for a SAM Pro / SaaS License Management Specialist with strong ServiceNow experience to support software asset management, SaaS license optimization, integrations, and platform development.
Key Responsibilities
- Normalize and rationalize 18K+ software models, distinguishing applications from IT components.
- Manage software entitlements, identify unused licenses, and drive license reclamation and cost savings.
- Configure ServiceNow SaaS License Management and determine which SaaS applications should be tracked.
- Build web gateway, SSO, and expense-data integrations to feed usage data into SaaS License Management.
- Develop scheduled data feeds to the portfolio platform, replacing manual REST-based data pulls.
- Implement application attributes such as criticality, purpose, and data classification.
- Configure owner attestation and promotion workflows.
- Build and maintain CMDB Health dashboards and reporting.
- Partner with stakeholders to improve software governance, data quality, and license optimization.
Required Skills
- Hands-on experience with ServiceNow SAM Pro / Software Asset Management and SaaS License Management.
- Experience with software model normalization, entitlements, license reclamation, and SaaS application tracking.
- ServiceNow platform development and integration experience.
- Strong knowledge of IntegrationHub, REST/Table API, and Flow Designer.
- Experience building integrations and scheduled data feeds.
- CIS-SAM certification preferred/strongly desired.
- CSA (Certified System Administrator) certification preferred.
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