Sample Reception Manager

Key Responsibility Areas

• The key responsibility areas (KRAs) are the major outputs for which the position is responsible and are not a comprehensive statement of the position activities.
Laboratory Duties
Maintain the laboratories in an efficient and well-organised manner
Manage clinical sample registers and/or relevant records in the Laboratory Information Management System (LIMS)
Sample Reception
Ensure all aspects of domestic and international sample shipments and storage are conducted to a high standard liaising with Principal Investigators, Project Managers, Clinical Sites and clients as required.
Coordinate and optimise the tracking of clinical samples in the Laboratory Information Management System (LIMS) ensuring training and correct use by scientists and support staff.
Ensure equipment and systems are sufficient to track and monitor the storage of critical reagents and clinical samples across all storage environments including temperature-controlled environments for the duration of studies and as part of biobanking services.
As required: support Sample Logistics Officers by conducting sample receipt, retrieval or dispatch for internal testing and external shipments
Assess and recommend shipping methods, routing or carriers to meet necessary parameters, specifications and costs
Data Analysis, Reporting and Document Work
Conduct sample reception metric analysis and provide clear interpretation of data to others
Prepare, maintain and review policies, SOPs, systems and procedures to assure the quality and integrity of service offerings at 360biolabs
Maintain records (LIMS, database and paper) to levels consistent with relevant standards and industry expectations
Maintain records and produce reports to levels consistent with NATA accreditation, regulatory guidelines and industry expectations and communicate with clients and external bodies
Leadership
Provide leadership to drive the work ethic and culture of the sample reception team with a client and customer focus.
Proactively manage strategic relationships between internal resources and external entities such as vendors, service providers and partner organizations.
Managerial oversight of multiple Sample Reception team members, including managing priorities, supervision, training and staff development, performance reviews, 1:1s and providing regular feedback
Participate in defining milestones (Company, Group and Project) and ensure activities are aligned to deliver goals
Accreditation
Adhere to ISO/IEC 17025, OECD Principles of GLP, GCLP Principles, 360biolabs’ Quality Management System, and other requirements as per NATA Accreditation and regulatory guidelines
Safety
• Ensure the safe and efficient conduct of laboratory activities
• Ensure compliance to relevant internal processes and statutory requirements
Team Work
• Coordinate responsibilities and provide oversight for the day to day priorities and operations of the Sample Reception Team.  
• Collaborate well in a cross functional matrix environment; maintain high levels of communication with colleagues and productive relationships with service providers and other partners.
Professional Development
• Attend meetings and training associated with biological and clinical research and the work of 360biolabs where appropriate.
• Participate in professional activities including attendance at conferences, training courses, and seminars

Key Selection Criteria

Qualifications
• BSc in a scientific discipline (Essential)
Experience / Knowledge / Attributes
Extensive experience in laboratory environment such as an analytical, pharmaceutical or pathology lab conducting sample testing (Essential)
Experience in the conduct of laboratory assays at a Contract Research Laboratory (Essential)
Experience working in a quality-controlled environment preferably an accredited facility following ISO/IEC 17025, GLP or similar quality-controlled environment (Essential)
Extensive people management experience (Essential)
Excellent organisational and time-management skills (Essential)
Ability to work as part of a team (Essential)
Excellent analytical, interpersonal, verbal and written communication skills (Essential)
Experience in handling clinical samples and international shipping and logistics (Desirable)
Experience with database computer software and file management (Desirable)
Experience with use and/or configuration of a Lab Information Management System (LIMS) (Desirable)
High motivation and enthusiasm for biomedical research (Desirable)

Applications close on 28th September 2026. Please submit your application via the job link if you're interested in joining us, as we’re not able to process applications sent by email. For further information, please contact our Careers Team (careers@360biolabs.com).