SAP Concur Senior Program Administrator

Reports to: Sr Manager of Administration  

Position Summary

The Senior Corporate Program Administrator is responsible for the administration, governance, and continuous improvement of PBI-Gordon's SAP Concur Travel and Expense platform and corporate credit card program. This role ensures the accuracy, integrity, compliance, and efficiency of employee travel and expense processes through effective system administration, policy enforcement, user support, and data analysis. 

Serving as the organization's subject matter expert for Concur and corporate card administration, this position partners closely with Finance, Human Resources, Information Technology, card providers, Concur Support, and business stakeholders to maintain strong internal controls, enhance user experience, drive process improvements, and support corporate travel and expense policies. 

 Compensation & Benefits 

• Employee Ownership (ESOP): Company-funded retirement contribution of approximately 18% of pay, plus 401(k) 
• Competitive base salary with performance-based bonus opportunity 
• Comprehensive benefits package: Medical, Dental, Vision, Life, Disability, FSA, and Pet Insurance 
• Generous paid time off, paid holidays, and parental leave 
• Fitness and tuition reimbursement programs 

Essential Duties & Responsibilities

• Expense Management 
  • Serve as system administrator and internal subject matter expert for Concur. 
  • Maintain system configuration, user access & profiles, workflows, and approval hierarchies. 
  • Manage onboarding and offboarding of employees onto the Concur platform and corporate credit card program. 
  • Audit expense reports to ensure compliance with company policies and internal controls. 
  • Identify potential policy violations, unusual spending patterns, and areas of risk. 
  • Analyze expense data and generate reporting and analytics. 
  • Develop reporting for leadership related to travel and expense activity. 
  • Troubleshoot system issues and provide support to employees submitting expense reports. 
  • Coordinate with Concur Support to resolve system issues. 
  • Develop and maintain documentation, user guides, and training materials. 
  • Partner on Concur training sessions and communicate expense policies during new employee orientations. 
  • Maintain accurate cardholder account records and coordinate updates to employee profiles and credit limits. 
  • Serve as a point of contact for employee inquiries regarding the corporate credit card program. 
  • Perform other related duties as assigned to assist with successful operations and business continuity. 
• Corporate Card Administration 
  • Administer the company's corporate credit card program, including card issuance, account maintenance, employee transfers, card cancellations, and replacement requests. 
  • Serve as the primary liaison with the corporate card provider to resolve account issues and support program administration. 
  • Maintain accurate cardholder records, spending limits, merchant category restrictions, and account authorizations. 
  • Monitor corporate card transactions for compliance with company policies and investigate potential misuse or exceptions. 
  • Coordinate cardholder agreement acknowledgments and ensure employee adherence to program requirements. 
  • Reconcile corporate card transactions and statements with Concur expense reporting and accounting records monthly. 
  • Support delinquency management, disputed transactions, fraud investigations, and cardholder account escalations. 
  • Analyze corporate card utilization and recommend program enhancements to improve compliance, efficiency, and cost management 
  • Perform additional duties assigned to support business objectives. 
• Safety Responsibilities
  • Follow all company safety policies and procedures. 
  • Participate in required safety training. 
  • Report unsafe conditions, near misses, and incidents promptly. 

Required Qualifications

• Education: 
  • Bachelor’s degree in business administration, Finance, Accounting, or a related field preferred; or equivalent combination of education and experience. 
• Experience: 
  • 5+ years of experience in administering SAP Concur Travel & Expense, corporate credit card programs, expense management, accounts payable, or related financial operations preferred. 
  • Experience configuring and maintaining Concur user profiles, approval workflows, audit rules, expense types, and organizational structures.  
• Skills & Abilities: 
  • Strong understanding of travel and expense policies, corporate card administration, internal controls, and compliance requirements. 
  • Strong proficiency in Microsoft Office Suite, particularly Excel, including data analysis, reporting, and reconciliation functions. 
  • Strong organizational skills with the ability to manage multiple priorities, deadlines, and projects simultaneously. 
  • Excellent verbal and written communication skills with the ability to effectively train and support end users. 
  • Ability to maintain confidentiality and handle sensitive financial and employee information with discretion. 
  • Demonstrates strong organizational, analytical, and problem-solving skills. 
  • Maintains exceptional attention to detail and accuracy. 
  • Effectively manages multiple priorities and deadlines. 
  • Communicates professionally with employees, leadership, vendors, and external partners. 
  • Exercises sound judgment and maintain strict confidentiality.
  • Works collaboratively across departments while taking ownership of assigned responsibilities. 
  • Identifies opportunities for process improvement and operational efficiency. 

Work Environment & Culture 

PBI-Gordon Companies offers a collaborative, employee-owned environment where accountability, partnership, and continuous improvement are valued. Team members are encouraged to contribute ideas, develop professionally, and grow their careers alongside the business. 

Equal Opportunity Employer 

PBI-Gordon Companies is an Equal Opportunity Employer. We value diversity and are committed to creating an inclusive environment for all employees. 

Ready to Apply? 
If you’re passionate about SAP Concur administration, travel and expense management, and driving compliance through strong internal controls and corporate card governance, we’d love to hear from you.

Apply today to join an employee-owned organization committed to operational excellence, continuous improvement, and exceptional employee support.