Job Description:
Job Title: SAP Deployment, Testing, Hypercare & Product Coordination Lead
Job Summary
The SAP Deployment, Testing, Hypercare & Product Coordination Lead is responsible for managing end-to-end activities across deployment planning, testing execution, go-live support (hypercare), and ongoing product coordination. This role ensures seamless transition from build to deployment, stabilizes the system post go-live, and aligns business stakeholders with product capabilities and roadmap.
Key Responsibilities
1. SAP Deployment Management
- define and execute deployment strategy and cutover plans for SAP implementations (S/4HANA, ECC, or cloud solutions)
- coordinate release schedules, environments, and transport management across landscapes
- lead cutover planning, rehearsals, and execution to ensure smooth go-live
- manage dependencies across functional, technical, and integration teams
- ensure readiness of data migration, interfaces, security, and reporting prior to deployment
2. Testing Leadership (SIT, UAT, Regression)
- define and implement the overall SAP testing strategy and governance
- oversee all testing phases: unit testing validation (support role) system integration testing (SIT) user acceptance testing (UAT) regression testing (automation where applicable)
- ensure test planning, test case creation, execution, and defect tracking
- collaborate with business users to drive UAT sign-off
- track and report test progress, defect status, and risks
- ensure test tools usage (e.g., SolMan, Tricentis, HP ALM, Jira)
3. Hypercare / Go-Live Support
- lead hypercare planning and execution post go-live
- establish war room processes and support models
- triage and prioritize production issues for resolution
- coordinate across functional, technical, and BASIS teams for issue resolution
- monitor system stability, performance, and business continuity
- ensure knowledge transfer from project team to support/AMS team
- define exit criteria for hypercare phase
4. Product Coordination / Business Alignment
- act as a bridge between business stakeholders and SAP product teams
- manage product backlog, enhancements, and functional changes
- ensure alignment between business processes and SAP capabilities
- support release planning and prioritization of enhancements
- coordinate cross-functional integration topics (Finance, Supply Chain, Manufacturing, etc.)
- align SAP roadmap with business transformation goals
5. Stakeholder & Governance Management
- collaborate with: business process owners IT leadership system integrators and vendors
- provide regular status reporting, dashboards, and KPIs
- manage risks, issues, and escalation processes
- support steering committee updates and governance forums
Required Skills & Experience
SAP & Functional Knowledge
- strong understanding of SAP S/4HANA or ECC landscapes
- experience across multiple SAP modules (e.g., FI/CO, MM, SD, PP)
- knowledge of integration points and cross-functional processes
Deployment & Testing Expertise
- hands-on experience with: SAP deployment/cutover planning SIT, UAT, and regression testing cycles
- familiarity with testing tools (e.g., SAP Solution Manager, Tricentis, ALM, Jira)
Hypercare & Support
- experience managing post-go-live support and stabilization
- strong issue triage and production support coordination skills
Product / Program Coordination
- experience in Agile, hybrid SAP delivery models, or product-based organizations
- backlog management and release planning experience
Soft Skills
- strong communication and stakeholder management skills
- ability to lead cross-functional teams in high-pressure environments
- strong problem-solving and decision-making ability
Preferred Qualifications
- SAP certification (S/4HANA or functional module-specific)
- experience with global SAP rollouts or transformation programs
- familiarity with cloud deployments (RISE with SAP, SAP BTP)
- experience in automation and DevOps practices within SAP
Key Deliverables
- deployment and cutover plan
- testing strategy and execution reports
- defect logs and test completion status
- hypercare support model and closure report
- product backlog and release roadmap alignment
Typical KPIs
- successful go-live without critical disruption
- defect leakage rate to production
- system stability during hypercare
- UAT completion and sign-off timelines
- business satisfaction and adoption rates
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