SAP Functional Professional (SD)

We’re looking for a SAP Functional Professional SD (Sales and Distribution) to join us at Telia. 

I am Eva Tallat-Kelpšienė, leading the Sourcing and Supply Chain Solutions team at Telia Group. We are strengthening our SAP capabilities and looking for an experienced SAP Functional specialist to support and evolve our order-to-cash processes. 

This role is responsible for supporting day-to-day operations and delivering enhancements within SAP SD, primarily in SAP S/4HANA environments, supporting business users and stakeholders across the Nordic countries (Denmark, Norway, Sweden, and Finland).

What you’ll do: 

• Ensure stable and efficient SAP SD operations, including incident management (minor to critical), troubleshooting, and service request handling in line with OLAs  

• Act as a key escalation point for complex issues, driving root cause analysis and contributing to preventive improvements  

• Support and advise business stakeholders on SD-related processes (order-to-cash, pricing, billing), helping optimize and standardize ways of working  

• Monitor and proactively improve business-critical processes (sales orders, deliveries, billing, integrations), identifying risks and improvement opportunities  

• Investigate and resolve issues across order processing, pricing, outputs, and cross-functional integrations (FI/MM/Logistics)  

• Deliver enhancements and configuration changes, ensuring quality and alignment with end-to-end business processes  

• Contribute to and support testing and release activities (UT, SIT, UAT), ensuring reliable deployments and smooth hypercare  

• Maintain and improve documentation, operational procedures, and automation initiatives to increase efficiency and service quality  

• Work in alignment with ITIL, SAP change management, and agile frameworks (e.g., SAFe), actively contributing to process improvements and best practices 

• Strong SAP MM domain knowledge would be highly beneficial. 
   

What will help you thrive in this role:  

• Bachelor’s degree in IT, Business, Supply Chain, or related field (or equivalent experience)  

• 5+ years hands-on SAP SD experience, preferably in SAP S/4HANA environments  

• Solid understanding of Order-to-Cash (O2C) processes (sales orders, pricing, billing, outputs)  

• Experience in incident handling, troubleshooting, and SD configuration  

• Familiarity with integrations to FI (billing), MM/logistics, and external systems  

• Experience with transport and change management processes  

• Knowledge of ITIL-based support models and experience with tools such as JIRA or ServiceNow  

• Strong analytical and problem-solving mindset  

• Fluent in English with strong stakeholder communication skills  

• Willingness to support business-critical incidents outside regular working hours when required 
   

Join us to shape smarter living for people, businesses, and the planet 

At Telia, we’re a team of 15 000 colleagues across the Nordics and Baltics, passionate about technology and connectivity. As a Top Employer and Sustainability Leader, we drive change with large-scale, impactful projects while building a sustainable, inclusive world. 

Here, you can grow your skills, lead meaningful projects, and thrive in a supportive, diverse environment. Whether you’re taking your first step or your next, Telia is a place to grow, belong, and make a real impact.  
 

What we offer 

At Telia, we care about your well-being, growth, and sense of belonging:   • Additional health insurance and pension plans
• Workation: work from anywhere in the EU for up to 30 days per year 
• Extra vacation days based on tenure (up to 5 additional days) 
• Discounts on Telia services, including free home internet 
• Partner offers and discounts (SPA, cafes, events) 
• Telia Kids Club: summer camps for employees’ children 
• Company-supported sports activities (yoga, basketball, running) 
• Internal training, leadership programs and job shadowing to explore new roles