Owens & Minor is a global healthcare solutions company providing essential products, services and technology solutions that support care delivery in leading hospitals, health systems and research centers around the world. For over 140 years, Owens & Minor has delivered comfort and confidence behind the scenes, so healthcare stays at the forefront, helping to make each day better for the hospitals, healthcare partners, and communities we serve. Powered by more than 14,000 teammates worldwide, Owens & Minor exists because every day, everywhere, Life Takes Care™.
Global Reach with a Local Touch
140+ years serving healthcare
Over 14,000 teammates worldwide
Serving healthcare partners in 80 countries
Manufacturing facilities in the U.S., Honduras, Mexico, Thailand and Ireland
40+ distribution centers
Portfolio of 300 propriety and branded product offerings
1,000 branded medical product suppliers
4,000 healthcare partners served
Benefits
Comprehensive Healthcare Plan - Medical, dental, and vision plans start on day one of employment for full-time teammates.
Educational Assistance - We offer educational assistance to all eligible teammates enrolled in an approved, accredited collegiate program.
Employer-Paid Life Insurance and Disability - We offer employer-paid life insurance and disability coverage.
Voluntary Supplemental Programs – We offer additional options to secure your financial future including supplemental life, hospitalization, critical illness, and other insurance programs.
Support for your Growing Family – Adoption assistance, fertility benefits (in medical plan) and parental leave are available for teammates planning for a family.
Health Savings Account (HSA) and 401(k) - We offer these voluntary financial programs to help teammates prepare for their future, as well as other voluntary benefits.
Paid Leave - In addition to sick days and short-term leave, we offer holidays, vacation days, personal days, and additional types of leave – including parental leave.
Well-Being – Also included in our offering is a Teammate Assistance Program (TAP), Calm Health, Cancer Resources Services, and discount programs – all at no cost to you.
The anticipated pay range for this role is as follows: up to $160k yr./. The actual compensation offered may vary based on job related factors such as experience, skills, education and location.
Core Responsibilities -
RESPONSIBILITIES
- Identifies innovative and creative business solutions to meet both internal and external customers’ applications needs. Educates internal and external customers on how business software applications systems can be leveraged for business value and growth. Facilitates the definition of business process and system requirements for new technology initiatives.
- Manages the work of multiple development teams, including planning, risk mitigation, resource forecasting, and delivery.
- Serves as liaison between customers, teammates and other business partners to identify and implement applications improvements. Partners and aligns Information Services (IS) with customer business objectives by establishing working relationships at individual and department levels with customers.
- Promotes modern agile/iterative work processes to teams and management to focus on true customer value.
- Ensures the delivery of applications support consistent with end user expectations and service level agreements. Monitors customer satisfaction levels with activities executed across IS functions. Monitors and reports operational service level agreements across customers and technical operations teams.
- Establishes performance metrics and measurement criteria for internal and external service processes, emphasizing improving overall customer service responsiveness. Develops, tracks and reports metrics and key performance indicators (KPI) for the team. Monitors and ensures a high level of customer satisfaction with services provided.
- Drives operational efficiencies through oversight of continuous improvement/lean initiatives relating to business software applications systems.
- Manages third party providers, defining work, drafting Statements of Work (SOWs), monitoring performance, evaluating results, and tracking cost and timelines.
- Designs, develops, tests, and validates workflow and process controls with customers and operations teammates. Manages migration to production.
- Trains and mentors teammates on applications functionality, operations, and formal continuous improvement methodologies through implementation and go-live processes. Provides continued application support after go-live.
- Manages creation and updates to system documentation in accordance with regulatory, financial, legal, and departmental requirements. Develops standards, policies and procedures to guide developers and technical support personnel.
- Leads multiple projects and oversees developers to ensure that specifications are met.
- Performs additional duties as directed.
EDUCATION & EXPERIENCE
- Bachelor’s Degree, preferably in related field (Computer Science, Information Technology, Information Security, etc.)
- 12 or more years of IT Application Development experience (.NET, C#, ASP.NET, full-stack development)
- 4 or more years of relevant IT supervisory/management experience
- Demonstrated experience with Azure Cloud Architecture, Azure SQL Database, Azure DevOPS, Planning and Implementing Azure Database Resources, Sales Force Integration, Biz Talk Integration
- Or any combination of education and experience to meet the above requirements
KNOWLEDGE, SKILLS, & ABILITIES
- Excellent communication, presentation, influencing, and reasoning skills
- Strategic mindset with a deep functional knowledge of the Application Development
- Experience facilitating the definition of business requirements
- Experience designing and implementing solutions, including processes and managing change
- Pharmaceutical and/or healthcare business applications experience preferred
- Experience working with many and varied third party vendors
- Ability to identify emerging technologies and successfully apply them to critical business problems
- Strong analytical skills including the ability to make and act on decisions with limited information
- Ability to manage large teams across multiple technology related disciplines
- Experience in development processes (including requirements gathering and analysis design, selection of tools and technologies, release and version control, testing methodologies and deployment management)
- Demonstrated negotiation, persuasion and conflict management skills
- Proven ability to serve as champion for multiple projects simultaneously
- Ability to identify opportunities that lead to operational improvements and/or savings
- Ability to work independently in a team setting involving multiple departments, partners, and business processes
- Strong understanding of leveraging technology solutions to increase efficiency and effectiveness
If you feel this opportunity could be the next step in your career, we encourage you to apply. This position will accept applications on an ongoing basis.
Owens & Minor is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, sex, sexual orientation, genetic information, religion, disability, age, status as a veteran, or any other status prohibited by applicable national, federal, state or local law.
