SAP Process Development SME Lead O2C

Entity:

Customers & Products

Job Family Group:

Procurement & Supply Chain Management Group

Job Description:

Castrol is a global leader in lubricants and part of the bp Group, one of the world’s largest energy companies. In India, Castrol is a publicly listed company, leading in the Automotive, Industrial, and Marine lubricant sectors. With iconic brands, steadfast innovation, strong customer relationships, and a team of highly motivated employees, we have maintained our market leadership in India for over a century. Our robust manufacturing and distribution network in India helps us reach consumers through more than 135,000 outlets.

At Castrol, success knows no bounds. We offer a fast-paced learning environment where you can develop your career, whether in niche functions or on a general management track. Castrol India has a proud legacy of championing top talent for leadership roles, both locally and globally!!

This is a role within the Castrol organisation, and the successful candidate will become part of the Castrol ring-fence.  If you are part of the ring-fence, it is expected that your employment will move with Castrol to new ownership.

About the role:

Main purpose of this role is to lead O2C process improvement initiatives with a focus on customer experience and efficiency of process execution. The job holder will strive for functional excellence in the extended O2C process area by developing and securing the right system solutions (SAP backed), promoting end-to-end process consistency and build knowledge within the SAP user community.

Shift Timing: 12:30 pm - 9:30 pm (Oct-Mar) / India - 11:30 am - 8:30 pm (Apr-Sep)

Key Responsibilities:

• Acts as Product Owner for assigned process/system improvements initiatives:
  • owning the “What” the sprint team is going to deliver
  • providing vision and direction
  • manages/prioritizes the list of potential work (Product Backlog)
  • brings the “voice of the customer” into the scrum team
  • gathers feedback, lessons learnt and decides how to act upon improving the team’s output performance
• Develop SAP backed processes with a focus on automation, simplification, and standardisation.
• Translate business requirements (User Stories) into functional requirements working closely with other Product Owners, Solution Design leads, offshore Technical Developers and Business SMEs to ensure the technical solution meets the Product Backlog Item acceptance criteria.
• Process mining and use of metrics to define process improvement focus areas.
• Works closely with the user community and BAU support team ensuring qualitative IT ticket requirements are captured, swift and high-quality solutions provided. Supports interventions and escalations where required.
• Provide functional support to key users and help improve their end-to-end process knowledge and SAP skills.
• Drive standardisation of system solutions and processes throughout the EMEA SAP landscape.
• Develop process documentation.
• Develop detailed and high quality (operational lens) test plans.
• Lead SAP development deployments and management of change (testing, cutover planning, UAT & ELS support, training).
• Works together with cross functional agile and local teams to drive continuous improvement.
• Acts as key stakeholder/contributor to the O2C Community of Practice.
• Supports the Lubricants Digital aspirations by developing solutions that bring visibility into the End-to-End supply chain enabling enhanced customer experience.
• Acts as one of the goes to persons for SAP process and functional queries in Ext O2C process area.
• Carries out “pulse checks” with end users, checking in on process performance/adherence and improvement opportunities.

Education:

• Bachelor’s degree in Business Economics, Supply Chain or Information Technology

• SAP training modules with a preference in SAP O2C ECC + APO stock deployment/logistics condition scheduling.

Experience

• 8 to 12 years of experience in similar business context on O2C processes and SAP based system landscape.

• Experienced in running fit-gap analysis, process design, SAP go live and support cycles.

• Experienced with business transformation projects and change management activities

• Experienced in agile project delivery, scrum methodology.

Skills & Competencies

• Ability to translate business requirements into process and technical specifications.

• Can do approach, operational and customer focused mindset.

• Agile project methodology skills.

• Self-sufficient in leading complex improvement initiatives.

• Problem solving and creative thinking.

• Team player with active listening and effective communication skills.

• Advanced functional/process knowledge within the E2E O2C process area (SAP ECC/APO)

You will work with

You will join a high‑performing team delivering value through improved customer experience, end‑to‑end efficiency, and cost optimisation initiatives.

Key stakeholders include the GSC E-META LT, FBT

Culture

We believe in crafting a culture that allows you to live our purpose, play to win while caring for others - and there is a huge focus on diversity equity and inclusion. We are a very open and respectful organization, where there is a lot of respect given to listening to all perspectives and hence people are encouraged to speak up, contribute at all levels irrespective of level or department.

The marketing team is a bunch of energetic and passionate individuals from varied backgrounds, and we thrive on being able to learn from each other as well as a lot of external orientation from the best in the industry. we deeply value partnerships especially with our sales colleagues and strongly believe in the power of igniting one team to be able to break barriers, challenge status quo and create new achievements. 

Why join our team?

We support our people to learn and grow in a diverse and exciting environment. We believe that our team is strengthened by diversity. We are committed to crafting an inclusive environment in which everyone is respected and treated fairly.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation!

Travel Requirement

Negligible travel should be expected with this role

Relocation Assistance:

This role is eligible for relocation within country

Remote Type:

This position is a hybrid of office/remote working

Skills:

Agility core practices, Agility tools, Analytical Thinking, Business Acumen, Commercial Acumen, Digital Fluency, Inventory Management, Logistics Management, Negotiating, Negotiation planning and preparation, Project Management, Risk Management, Supplier Relationship Management, Supply chain management, Sustainability awareness and action, Value creation and management

Legal Disclaimer:

We are an equal opportunity employer. We do not discriminate on the basis of protected characteristics like race, religion, color, sex, national origin, sexual orientation, veteran status or disability status. Individuals with an accessibility need may request an adjustment/accommodation related to bp’s recruiting process (e.g., accessing the job application, completing required assessments, participating in telephone screenings or interviews, etc.). If you would like to request an adjustment/accommodation related to the recruitment process, please contact us.

If you are selected for a position and depending upon your role, your employment may be contingent upon adherence to local policy. This may include pre-placement drug screening, medical review of physical fitness for the role, and background checks.