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Brașov, România
Hybrid
Responsibilities:
Serve as the primary point of contact between our Application Operations team and key users;
Receive and manage written incidents and service requests, ensuring timely and high-quality solutions tailored to customer needs;
Analyze, resolve, and document incidents and service requests within 2nd level support for Customer Service and Field Service applications (SAP CRM, S/4HANA, ERP);
Implement new requirements and enhancements in existing SAP CRM and S/4HANA systems;
Actively contribute to knowledge management and maintain solution documentation in the internal knowledge database;
Collaborate closely with application product owners to identify and sustainably resolve recurring support issues;
Support colleagues and clients across all divisions, both nationally and internationally.
Requirements:
Degree in Computer Science, Business Informatics, or a comparable qualification;
Several years of experience in Application Operations, IT Support, or a similar role;
Solid knowledge of SAP CRM, S/4HANA, and ERP systems, ideally in a Customer Service or Field Service environment;
Experience in implementing new requirements and enhancements in existing SAP CRM and S/4HANA systems;
Experience in 2nd level support, incident management, and service request handling;
Strong analytical and problem-solving skills with a structured and solution-oriented mindset;
Experience with ticketing systems and IT service management frameworks (e.g., ITIL) is a plus;
Basic understanding of SAP customizing or ABAP debugging is an advantage;
Strong communication skills and a customer-oriented approach;
Ability to work independently as well as collaboratively in cross-functional teams;
Fluent in business English; German is a plus.