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ᓄᓇᕗᑦ Nunavut, Canada
Remote only
Location
Our Scaled Account Manager will be an integral part of DoiT’s Account Management organization in AMER. This role is remote and open to candidates located in North America and Canada.
Who We Are
DoiT is a global technology company that works with cloud-driven organizations to leverage the cloud to drive business growth and innovation. We combine data, technology, and human expertise to ensure our customers operate in a well-architected and scalable state - from planning to production.
Delivering DoiT Cloud Intelligence, the only solution that integrates advanced technology with human intelligence, we help our customers solve complex multicloud problems and drive efficiency.
With decades of multicloud experience, we have specializations in Kubernetes, GenAI, CloudOps, and more. An award-winning strategic partner of AWS, Google Cloud, and Microsoft Azure, we work alongside more than 4,000 customers worldwide.
The Opportunity
DoiT’s Account Management team is responsible for retaining and growing our existing customer base by building trusted relationships, identifying high-value opportunities for deeper engagement, and serving as a strategic point of contact for cloud-provider teams supporting customer growth. The team’s goal is to protect 100% of existing business while identifying customers with the strongest potential for expansion, advocacy, and long-term partnership.
As a Scaled Account Manager, you will own the commercial relationship and customer strategy across a large portfolio of primarily SMB and mid-market accounts. You will use an efficient, repeatable coverage model to identify and prioritize customers who are scaling quickly, developing larger cloud and technology footprints, or showing a need for deeper technical engagement. You will focus your time where DoiT can create the greatest impact—whether that means expanding the current relationship, integrating additional cloud or technology environments not yet managed through DoiT, or introducing standalone DoiT products that address clear customer needs.
You will act as the business lead for your portfolio, combining account insight, commercial judgment, and customer discovery to uncover qualified growth opportunities. You will partner closely with Customer Success Managers, Forward Deployed Engineers, DoiT specialists, and cloud-provider teams to understand customers’ evolving environments, align DoiT’s expertise and products to their priorities, and help them make better decisions about their cloud strategy.
Success means protecting the existing business, identifying high-growth customers early, increasing adoption of DoiT’s products and expertise, expanding DoiT’s role across customers’ broader technology footprints, and creating durable commercial growth through both integrated services and standalone product placement.
Responsibilities
Qualifications
Bonus Points
Are you a Do’er?
Be your truest self. Work on your terms. Make a difference.
We are home to a global team of incredible talent who work remotely and have the flexibility to have a schedule that balances your work and home life. We embrace and support leveling up your skills professionally and personally.
What does being a Do’er mean? We’re all about being entrepreneurial, pursuing knowledge and having fun! Click here to learn more about our core values.
Sounds too good to be true? Check out our Glassdoor Page.
We thought so too, but we’re here and happy we hit that ‘apply’ button.
Many Do’ers, One Team
DoiT unites as Many Do’ers, One Team, where diversity is more than a goal—it's our strength. We actively cultivate an inclusive, equitable workplace, recognizing that each unique perspective enhances our innovation. By celebrating differences, we create an environment where every individual feels valued, contributing to our collective success.
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