Toronto, Ontario, Canada
Onsite
Hey there! We’re ContactMonkey 👋
Our mission? To power measurable employee engagement worldwide. And we’d love for you to join us!
About the job - Scaled Customer Success Lead
Join our Customer Success team in a founding role where you will work to solve this problem: How can we use data, automation and AI to manage our customer relationships at scale? As our Scaled Customer Success Lead, you won't just drive retention and GDR at the segment level. You’ll develop a deep understanding of the customer journey and lead in building the tech-touch motion behind it, from automations and health signals to AI-assisted workflows, proactive outreach, and scaled engagement.
You'll report our Senior Director of Customer Success, and partner closely with Customer Success, Product, Marketing, and Sales Operations to build a program that's as streamlined as it is effective.
This role is a great fit for someone who has personally designed, built and run a scaled CS motion before. You think in processes and systems, make decisions based on data, and know how to keep a large, diverse book of business healthy without hands-on attention for every account. Above all, you’re a builder at heart who wants real ownership and the chance to make a big impact at an organization on track to double in growth over the next few years.
Your impact
About you
How you can stand out
What we bring to the table
🏥 100% employer-paid benefits + a Health Spending Account from day one
🌎 Work from anywhere in the world for up to 4 weeks
💰 Stock option plan—own a piece of our success
💲 RRSP Group Savings Plan to plan for your future
🏝 Generous vacation package to recharge and relax
📚 Personal development budget to fuel your growth
🧖 One personal day + two volunteering days to give back
🎂 Your Birthday off—celebrate on us!
🍎 Five health days per year to stay at your best
💼 Beautiful downtown Toronto office for hybrid work—fully stocked with all the best snacks
Compensation & Work Details
The salary range for this role is $120,000-$150,000 CAD + variable. Compensation is thoughtfully determined based on your experience, skill set, and alignment with our internal compensation framework and internal equity.
We’re always happy to answer questions about compensation throughout the hiring process.
This is a new position based out of our downtown Toronto office, at King and Spadina. Our team works in the office 3x per week to promote collaboration.
Who We Are
Imagine being part of a team of brilliant minds, all shaping the future of workplace communication. Here at ContactMonkey, we’re not just sending out traditional emails with our internal comms software; we’re changing the way companies connect and communicate with their people. Brands like IKEA, Roku, KMPG, and countless others are using our solution to transform employee engagement.
Our all-in-one platform—featuring a drag-and-drop email builder, engagement tools, and analytics—makes it easy for businesses to create, send, and measure their internal email campaigns directly within Outlook or Gmail. This way, internal communications go from being ignored to binge-worthy, sparking more opens, clicks, and conversations.
We’ve been on an explosive growth streak over the past few years, and we’re not slowing down anytime soon. Here’s a bit of what we’re proud of:
Diversity is our strength
At ContactMonkey, we are building diverse products and we need a diverse team to do that. We strongly encourage applications from everyone regardless of race, religion, colour, national origin, gender, sexual orientation, age, marital status, or disability status.
We are committed to creating an accessible experience for all candidates. If you require any accommodations or adjustments during the interview process or beyond, please inform us, and we will work with you to ensure the necessary support is in place. We are continually striving to enhance our accessibility practices and welcome any feedback or suggestions on how we can better serve candidates with accessibility.
AI Disclosure:
We use AI to take notes during our interview. Applications and interviews are reviewed by our Talent Acquisition team. Our applicant tracking system utilizes AI for workflows and hiring process efficiencies.
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