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Bengaluru, Karnataka, India
Onsite
Vectra® is the leader in AI-driven threat detection and response for hybrid and multi-cloud enterprises.
The Vectra AI Platform delivers integrated signal across public cloud, SaaS, identity, and data center networks in a single platform. Powered by patented Attack Signal Intelligence, it empowers security teams to rapidly prioritize, investigate and respond to the most advanced cyber-attacks. With 35 patents in AI-driven threat detection and the most vendor references in MITRE D3FEND, organizations worldwide rely on the Vectra AI to move at the speed and scale of hybrid attackers. For more information, visit www.vectra.ai.
Scaled Customer Success Manager
About Vectra
Vectra AI delivers a new class of advanced threat defense that delivers real-time detection and analysis of active network intrusions. Vectra technology picks up where perimeter security leaves off by providing deep, continuous analysis of both internal and Internet-facing network traffic to automatically detect all phases of a breach as attackers attempt to spy, spread, and steal within your network. Vectra directly analyses network traffic in real time using a patent-pending combination of data science, machine learning, and behavioral analysis to detect attacker behaviors and user anomalies in the network. All detections are correlated and prioritized to show an attack in context, and Vectra AI's machine learning adapts as attacks evolve.
Your Role
The Scaled Customer Success Manager (SCSM) is responsible for driving customer adoption, value realization, and retention across a portfolio of commercial and mid-market customers through a combination of one-to-one, one-to-many, and digital customer engagement strategies.
The SCSM manages a large portfolio of customers by balancing personalized customer interactions with scalable programs, ensuring customers successfully adopt the Vectra AI platform, achieve their desired security outcomes, and maximize the value of their investment.
Working closely with Sales, Technical Success Managers, Product Management, Product Marketing, Support, and Renewals, the SCSM leverages customer insights, automation, and data to proactively engage customers throughout their lifecycle.
Your Impact
By combining your cybersecurity expertise, technical knowledge, and customer success experience, you will help customers achieve measurable security outcomes while increasing product adoption, customer satisfaction, retention, and expansion.
You will also play a key role in evolving Vectra's digital customer success strategy by creating scalable programs that enable customers to learn, adopt, and succeed regardless of engagement model.
Responsibilities
Digital Customer Success & Scale
Qualifications
Successful candidates will possess a strong technical foundation in enterprise cybersecurity, outstanding customer relationship skills, and a passion for helping customers achieve measurable business outcomes.
Required Experience
1 to 2 years of customer-facing experience with enterprise SaaS or subscription-based technology companies in Customer Success, Technical Account Management, Professional Services, Sales Engineering, or a similar post-sales role.
Understanding of customer adoption, retention, renewals, expansion, and the overall customer lifecycle.
Exposure to delivering customer presentations, business reviews, or technical workshops is preferred.
Technical Expertise
Preferred Qualifications
Skills
AI & Automation
Vectra provides a comprehensive total rewards package that supports the financial, physical, mental and overall health of our employees and their families. Compensation includes competitive base pay, incentive plan eligibility, and participation in the employee equity plan (stock options). Specific benefits offered varies by location, but commonly include health care insurance, income protection / life insurance, access to retirement savings plans, behavioral & emotional wellness services, generous time away from work, and a comprehensive employee recognition program.
Vectra is committed to creating a diverse environment and is proud to be an equal opportunity employer.
We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.
