Scheduler III

Base Pay Range:

Job Description:

The Supplemental Scheduler III will fill in for vacation and sick calls at Holy Family Outpatient Based Interventional Center. The clinic is open Monday-Friday day shift. This position is eligible for a 12% supplemental differential

POSITION SUMMARY

Scheduler III is responsible for assisting patients and referring physicians and their staff in scheduling exams at an Inland Imaging or affiliated facility. Scheduler III is also responsible for advanced specialized tasks such as, but not limited to, Research Focused scheduling, Interventional Procedure scheduling, and Patient Experience Support. The scheduling department is generally the first contact with Inland Imaging, so the Scheduler III must present a friendly, courteous, and professional demeanor.

ESSENTIAL DUTIES & RESPONSIBILITIES

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Provides High-Quality Customer Service

·         Listen to patients' and referring providers' requests for exams, times, and locations.

·         Ask the appropriate questions to obtain information needed to schedule exams.

·         Relay exam-specific patient preparatory information as appropriate.

·         Complete phone calls with a professional closing.

·         Update patient demographics as needed.

·         Add patient's current insurance information and update as needed.

·         Verify insurance eligibility for all exams.

·         Verify insurance authorization is obtained prior to scheduling.

·         Know which insurance carriers require prior authorization and for which exams.

·         Schedule requested exams to maximize equipment utilization by time and location; review open slots.

·         Schedule all General exams and procedures, including Mammography, Bone Density, Ultrasound/Vascular, General Radiology, and Nuclear Medicine.

·         Schedule all CT and MRI exams and procedures.

·         Know preparation requirements for all exams.

·         Use multiple resources and applications to obtain necessary information for scheduling exams.

·         Follow protocols and scheduling guidelines for scheduling procedures and know which radiologist can perform each procedure.

·         Keep current on all scheduling protocols and update the manual as needed.

·         Follow protocols for scheduling MRIs for patients with implanted devices to ensure patient safety is at the forefront.

·         Know when to request labs or a history and physical for imaging exams.

·         Interact frequently with radiologists, nurses, and technologists.

·         Communicate changes in the patient schedule, STATs, nurse requirements, add-ons, and similar items to appropriate parties.

·         Coordinate procedures with all departments including technologist staff, radiologists, nursing, anesthesia, and other outside departments as applicable to the specialized role.

Reviews Next-Day Assigned Schedule

·         Maximize equipment utilization by time, location, and specialty slot for MRI/CT and MSK Radiologist US and Fluoro procedures.

·         Account for changes in the physician's schedule.

·         Call patients to reschedule exams as needed.

·         Handle high call volume while maintaining efficiency and accuracy when scheduling exams.

·         Call patients to schedule exams and make follow-up calls as needed.

·         Maintain knowledge of order identification and processes.

·         Identify received documents as needed to assist the Orders Team.

·         Link orders to existing patient accounts or create new patient accounts as needed.

·         Route documents to appropriate Medicalis filters for processing.

·         Act as a liaison between staff, management, and physicians.

·         Coordinate interpreters for patient appointments.

·         Perform other duties as assigned.

GENERAL DUTIES & RESPONSIBILITIES

·         Maintain strict confidentiality within the Inland Imaging companies and Inland's customers.

·         Follow all Health and Safety policies and guidelines of Inland Imaging or its partners depending on work location.

·         Follow all company policies including those regarding harassment, non-retaliation, discrimination, respectful workplace, and related policies.

·         Follow all policies regarding HIPAA, non-disclosure of confidential information, and company security.

·         Maintain an honest, pleasant manner and good personal hygiene.

·         Remain free of alcohol and drug abuse.

·         Access multiple worksites in a timely manner.

·         Demonstrate excellent communication and interpersonal skills.

·         Demonstrate detail orientation, multi-tasking ability, and organizational skills while working in a fast-paced environment.

·         Demonstrate self-directed learning and participation in continuing education through professional journals, approved seminars, and similar resources.

·         Consider individual needs in communication with, and assessment and treatment of, patients of all ages.

·         Adhere to departmental standards and personnel policies by demonstrating professional demeanor in conduct and appearance.

·         Use good teamwork and communication skills to help identify concerns and solutions, assisting where needed to ensure a smooth-functioning department.

·         Display team spirit and self-growth by accepting and performing other projects and responsibilities, and requesting additional projects and responsibilities.

·         Attend the quarterly quality assurance meeting.

·         Rotate to other shifts and locations as needed.

·         Regular and reliable attendance is required for this position.

·         Other tasks may be assigned and management retains the right to add or change the duties at any time.

SUPERVISORY RESPONSIBILITIES

There is no supervisory responsibility in this position.

ADVOCACY & CORE VALUES

·         Treat all patients with dignity and respect.

·         Provide excellent customer service.

·         Conform to Joint Commission and HIPAA regulations.

·         Comply with PHI (Protected Health Information) requirements.

·         Demonstrate the Inland Imaging Core Values:

Show We Care | Do The Right Thing | Maximize Individual Potential | Challenge Convention

COMMUNICATION, INFORMATION MANAGEMENT & CONFIDENTIALITY

·         Demonstrates the ability to receive, comprehend, retain, and appropriately act upon verbal and written information necessary to perform the essential functions of the position, with or without reasonable accommodation.

·         Accurately communicates information and instructions to employees, leadership, physicians, patients, and other stakeholders and seeks clarification when information or direction is unclear.

·         Maintains appropriate systems, documentation, notes, or other organizational methods necessary to ensure timely and accurate follow-through on instructions, commitments, decisions, and assigned responsibilities.

·         Exercises sound judgment and discretion in receiving, handling, discussing, and disseminating confidential, sensitive, proprietary, personnel, patient, and business information.

·         Recognizes information that is confidential or sensitive and limits disclosure to individuals with an appropriate business need to know, consistent with company policy and applicable privacy requirements.

·         Maintains awareness of instructions, decisions, and information communicated in meetings, conversations, correspondence, and other business communications as necessary to effectively perform assigned responsibilities.

QUALIFICATIONS

Education

High School Diploma/GED required.

Experience

Three years of medical office experience required. Meets all competencies to schedule all exams scheduled in the scheduling department, including MRI, CT, Mammography, Bone Density, Ultrasound/Vascular, General Radiology/Fluoro, and Nuclear Medicine exams and procedures. Two years of previous scheduling experience required. Anatomy and medical terminology preferred. Understanding of procedures to be read by a radiologist preferred.

Licensure

No licensure required.

Certifications

None required.

Background Check

Candidates must successfully complete a background check pursuant to RCW 43.43.830–840 and other applicable local, state, and federal regulations. Background screening is conducted after a contingent written offer of employment and may be re-administered during the course of employment as permitted by law.

Drug Test

Must pass a post-offer, pre-employment drug test and submit to drug and/or alcohol testing during employment when there is an objectively reasonable basis for testing, in accordance with Company policy and applicable law.

COMPUTER SKILLS

Experience with the following computer applications is highly desired:

Outlook

Microsoft Office Suite

Workday

Webex

Siemens/Medicalis

Recondo

Qgenda

Cisco Finesse

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.

Nuvodia/Inland is an EEO employer...